CrawlJobs Logo

Guest Service Agent

lermitagebeverlyhills.com Logo

L'Ermitage Beverly Hills

Location Icon

Location:
United States , Myrtle Beach

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

17.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms Condos. This means many opportunities to help you grow your career to the next level. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Job Responsibility:

  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette
  • Ascertain callers' needs through open-ended questions
  • Describe room accommodations and all amenities
  • Accommodate special requests and designate such in the system following the hotel's standard operating procedures
  • Access guest history records to best service guests
  • maintain accurate information in guest history files
  • Resolve guest complaints, ensuring guest satisfaction
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
  • Present folio to guest and resolve any disputed charges
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
  • Perform additional duties, as assigned

Requirements:

  • 1 year: Guest Service Agent
  • Team Player: Works well as a member of a group
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
What we offer:
  • Free Lunch
  • Free Health Club Membership
  • Discounted travel program benefits for team members and their family

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
L'Ermitage Beverly Hills - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Guest Service Agent

Guest Service Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Australia , Adelaide
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Building memorable and unique guest experiences
  • Delivering a wide range of services that guide guests through their entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
What we offer
What we offer
  • Training opportunities
  • Development opportunities
  • Recognition programs
  • Holistic well-being focus
  • True camaraderie with diverse group of co-workers
  • Community work environment
  • Fulltime
Read More
Arrow Right

Guest Service Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Deliver smooth check-in and check-out
  • Build memorable and unique guest experiences
  • Guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Agent-guest services

Agent-Guest Services position at The Ritz-Carlton Osaka requiring Japanese langu...
Location
Location
Japan , Osaka
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • Japanese language proficiency
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Job Responsibility
Job Responsibility
  • Process all guest check-ins and check-outs
  • Handle room assignments and room change/late check-out requests
  • Secure payment and activate/reissue room keys
  • Verify and adjust billing for guests
  • Coordinate with Housekeeping to track room status
  • Operate telephone switchboard station
  • Run daily reports and credit card authorization reports
  • Answer and process all guest calls, requests, questions, or concerns
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Creative, thoughtful and compassionate work environment
  • Chance to be proud of the work you do
  • Global team belonging
  • Professional development opportunities
  • Fulltime
Read More
Arrow Right

Pool Guest Service Agent

Pool Guest Service Agent position at Sheraton Fiji Golf & Beach Resort, responsi...
Location
Location
Fiji
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets
  • Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls
  • Perform preventative maintenance on tools and equipment, including cleaning and lubrication
  • Follow all company and safety and security policies and procedures
  • Report maintenance problems, safety hazards, accidents, or injuries
  • Complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
Job Responsibility
Job Responsibility
  • Fix minor plumbing problems
  • Perform miscellaneous minor repairs
  • Perform preventative maintenance on tools and equipment
  • Follow company safety and security policies
  • Report maintenance problems and safety hazards
  • Complete safety training
  • Maintain professional appearance
  • Protect company assets
  • Welcome and assist guests
  • Address guests' service needs
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global community
  • Engaging experiences and thoughtful service
  • Parttime
Read More
Arrow Right

Agent-Guest Services-Lead

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-regis...
Location
Location
Dominican Republic , Santo Domingo
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • No supervisory experience
  • None license or certification
Job Responsibility
Job Responsibility
  • Organize and coordinate group check-in/pre-registration procedures
  • Sell a room/accommodation to guests without reservations
  • Anticipate sold-out situations
  • Obtain alternative accommodations for guests with reservations
  • Block rooms in the computer
  • Perform duplicate reservation checks
  • Run and check daily reports/contingency lists
  • Supply guests with directions and information
  • Answer, record, and process all guest requests, questions, or concerns
  • Arrange transportation for guests/visitors
  • Fulltime
Read More
Arrow Right

Guest Service Agent

Guest Service Agent role at The Westin & Four Points by Sheraton Brisbane, respo...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with OPERA property management system or similar
  • At least 2 year experience preferably within a high volume environment
  • Outstanding relationship building skills
  • Excellent customer service experience
  • Confidence and skills to up sell and promote our venues
  • Passion for the Hospitality Industry
Job Responsibility
Job Responsibility
  • Anticipate guests' service needs
  • Maintain customer loyalty through innovative resolution of issues
  • Manage all aspects of the front office department
  • Handle complaints, settling disputes, and resolving grievances
  • Build and strengthen relationships with existing and new customers
  • Drive loyalty through loyalty programs and guest experiences
  • Deliver exceptional guest experiences
  • Perform front desk and guest service duties
  • Handle check-ins and check-outs
  • Manage reservations
What we offer
What we offer
  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage across all hotels
  • Recognition programs
  • Wellbeing & mindfulness programs
  • Employee Assistance Program
  • Hotel training opportunities
  • Parttime
Read More
Arrow Right

Food and Beverage Guest Service Agent - Bar

Food and Beverage Guest Service Agent position at Sheraton Resort & Spa Tokoriki...
Location
Location
Fiji , Tokoriki Island
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Eligible for individuals with working rights in Fiji
  • Stand, sit, or walk for extended periods
  • Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
  • Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination
  • Move over sloping, uneven, or slippery surfaces and up/down stairs/ramps
  • Reach overhead and below knees, including bending, twisting, pulling, and stooping
Job Responsibility
Job Responsibility
  • Complete closing duties including storing reusable goods, breaking down goods, cleaning equipment and areas
  • Set up, stock, and maintain work areas
  • Inspect cleanliness and presentation of all china, glass, and silver prior to use
  • Maintain cleanliness of work areas throughout the day
  • Follow company safety and security policies
  • Report accidents, injuries, and unsafe work conditions
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear professional language
  • Answer telephones using appropriate etiquette
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global community membership
  • Engaging experiences and thoughtful service
  • Parttime
Read More
Arrow Right

Guest Services Agent

The Guest Services Agent (GSA) for the Lord Baltimore Hotel is an hourly nonexem...
Location
Location
United States , Baltimore
Salary
Salary:
Not provided
lordbaltimorehotel.com Logo
Lord Baltimore Hotel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent
  • A minimum of two years previous guest service and reservations experience required
  • Outstanding customer service skills
  • People person
  • Flexible Schedule for various shifts including evenings, weekends and holidays
  • Excellent written, verbal communication and organizational skills
  • Excellent computer skills with previous OPERA experience strongly preferred
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
Job Responsibility
Job Responsibility
  • Greet and assist guests with reservations, confirmations, special requests, etc.
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about the hotel, its policies, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests, conference attendees, etc.
What we offer
What we offer
  • Daily complimentary lunch/dinner (depending on your shift)
  • Employee discounts and more
  • Fulltime
Read More
Arrow Right