Guest Service Agent Supervisor

• Assist staff with expediting problem payments
• Follow up with guest regarding satisfaction with guest-related issues
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Set up accurate accounts for each guest upon check-in
• Anticipate sold-out situations and obtain satisfactory alternative accommodations
• Block rooms in the computer and identify designated requirements and requests
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Review shift logs/daily memo books and document pertinent information in logbooks
• Count bank at the beginning and end of shift
• Balance and drop receipts according to Accounting specifications
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
• Report accidents, injuries, and unsafe work conditions to manager
• complete safety training and certifications

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience

Thai speaking

• Training and development opportunities
• Recognition programs
• Focus on holistic well-being
• Luxury work environment
• Global team community