Guest Service Agent - Night

• Welcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience
• Handle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and engaging manner
• Respond promptly to guest requests and inquiries, ensuring personalized and high-quality service at every touchpoint
• Engage with guests throughout the property, offering guidance, assistance, and tailored recommendations for hotel outlets and curated local experiences
• Manage reservations and guest requests across the entire guest journey, including restaurant bookings, transportation arrangements, and concierge-style support
• Maintain accurate guest profiles by recording preferences, interactions, and follow-up actions within Four Seasons systems
• Support smooth overnight hotel operations through effective coordination with other departments
• Assist operational teams during peak periods to ensure continuity of service and exceptional guest satisfaction
• Handle service recovery situations with empathy and professionalism, taking ownership of guest concerns and ensuring appropriate resolution and follow-up
• Contribute to operational planning by organizing guest information, coordinating requests, and supporting internal briefings and communication

• Previous experience within a luxury hotel or high-end hospitality environment (minimum 1 year preferred)
• Ability to support luggage handling when required
• Excellent interpersonal and communication skills with the ability to build genuine guest connections
• Strong customer-service orientation and cross-cultural sensitivity
• A guest-centric mindset with strong understanding of personalization and emotional engagement
• Confidence interacting with guests in multiple languages, both verbal and written
• Strong organizational and multitasking skills with the ability to remain calm and detail-oriented in a fast-paced environment
• Passion for delivering intuitive, memorable, and personalized luxury experiences
• Fluency in English and Italian is required
• additional languages are considered a strong advantage
• Availability to work night shifts, weekends, and holidays

Additional languages are considered a strong advantage

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at Four Seasons properties worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals