Guest Service Agent

Agent - Welcome Desk (Front Office)

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Guest Service Agent role at The Westin & Four Points by Sheraton Brisbane, respo...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
At least 2 year experience preferably within a high volume environment
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry

Job Responsibility

Anticipate guests' service needs
Maintain customer loyalty through innovative resolution of issues
Manage all aspects of the front office department
Handle complaints, settling disputes, and resolving grievances
Build and strengthen relationships with existing and new customers
Drive loyalty through loyalty programs and guest experiences
Deliver exceptional guest experiences
Perform front desk and guest service duties
Handle check-ins and check-outs
Manage reservations

What we offer

Discounts on hotel rooms including all properties within the Marriott International group
Discounts on food & beverage across all hotels
Recognition programs
Wellbeing & mindfulness programs
Employee Assistance Program
Hotel training opportunities

Parttime

Guest Service Agent

Our Guest Service Agents are the face of the hotel. They greet and welcome every...

Location

Australia , Gold Coast

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completing or currently studying in Hospitality related course preferred
has previous experience in Front Office Operations
strong background in Front Office or customer service is preferred
is available for shift work on a rotated roster
outstanding written & verbal communication skills
a team player, with flair for guest experience
computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
answer, record, and process all guest calls, messages, requests, questions, or concerns
coordinate with Housekeeping to track readiness of rooms for check-in
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
cash guests' personal checks and traveler's checks
count bank at the beginning and end of shift

What we offer

Unlimited strategic development and career opportunities
generous accommodation and food and beverage discounts including all properties within the Marriott International group
recognition programs to keep you motivated
the best hotel training opportunities provided
wellbeing and mindfulness programs to ensure you stay healthy.

Parttime

Front Desk Agent

Front Desk Agents are responsible for greeting and registering the guest, provid...

Location

United States , Captiva

Salary:

20.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred
College course work in related field helpful
Experience in a hotel or a related field preferred
Must have a valid driver’s license, motor vehicle background check will be completed
Fluent in English language, must be able to convey information and ideas clearly
Possess a positive and upbeat personality with a desire to deliver outstanding customer service
Holds an understanding of hotel products and guest services
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve
Works well in stressful, high-pressure situations – fast paced environment
Must be effective in handling problems in the workplace

Job Responsibility

Greeting and registering the guest
Providing outstanding guest service during their stay
Settling the guest’s account upon completion of their stay
Registering guests
Making and modifying reservations
Hotel operator duties
Concierge duties
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Maximizing room revenue and occupancy

What we offer

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal

Fulltime

Front Office Manager

The Front Office Manager's primary role is to ensure high quality service and le...

Location

United States , Baton Rouge

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

Front Office Manager

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seek...

Location

United States , Marathon

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
Strong leadership skills with the ability to motivate, coach, and develop teams
Excellent guest service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong communication and interpersonal skills
Experience with hotel property management systems required
Proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally

Job Responsibility

Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
Foster a positive, engaged, and service-driven team culture
Ensure all guest interactions meet Isla Bella’s luxury service standards
Handle guest concerns and service recovery with professionalism and urgency
Oversee scheduling, staffing levels, and daily operational workflow
Partner with leadership on hiring, training, and performance management
Monitor front office performance, guest feedback, and service metrics
Maintain strong knowledge of resort offerings, amenities, rates, and promotions
Ensure compliance with cash handling, safety, and operational procedures

What we offer

Medical, Dental & Vision Insurance
Additional voluntary benefits
Employee housing based on availability
Discounts at EOS Hospitality sister properties
Opportunities for growth within EOS Hospitality

Fulltime

Guest Service Agent

We are seeking a warm, professional and guest‑focused Casual Guest Service Agent...

Location

United Kingdom , Hook, Hampshire

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office, Guest Services or customer‑facing role, ideally within a hotel or hospitality environment
A genuine passion for service and creating memorable guest experiences
Excellent communication skills with a warm, confident and approachable manner
Strong organisational skills and the ability to multitask in a dynamic environment
Confidence in handling systems, enquiries and guest information with accuracy
A proactive, solution‑driven mindset with the ability to remain calm under pressure
Positive energy, teamwork and a commitment to going the extra mile
Flexibility to work shifts, weekends and holidays based on business needs

Job Responsibility

Deliver warm, genuine and efficient service to all guests, ensuring a friendly and professional welcome at every interaction
Support the check‑in and check‑out process, handling payments, documentation and information with accuracy and attention to detail
Respond to guest enquiries promptly, providing clear information and helpful solutions
Assist with room allocations, keys, preferences and special requests to ensure personalised stays
Maintain a polished, organised and well‑presented front desk environment
Handle telephone and email enquiries, managing messages, bookings and follow‑up actions
Liaise closely with Housekeeping, Concierge and other departments to coordinate guest needs and maintain smooth operations
Proactively identify guest needs, offering assistance and recommendations before being asked
Resolve guest issues with professionalism, empathy and discretion
Uphold brand standards, core values and operational procedures at all times

What we offer

A supportive, inclusive and team‑focused working environment
Flexible casual shifts to fit around your availability and business requirements
Training and development opportunities to help you grow your hospitality skills
Complimentary meals while on duty
Uniform provided, with complimentary dry cleaning
Access to staff recognition programmes and social events
Opportunities to develop your career across the wider operation
Employee wellbeing initiatives and access to support tools

Parttime

Guest Experience Agent

Join our pre-opening Guest Experience team as Guest Experience Agent at Four Sea...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in guest relations or front office roles within luxury hospitality, preferably with pre-opening exposure
Strong interpersonal skills and a passion for personalized guest service
Professional appearance and excellent communication skills
Ability to multitask and manage guest preferences efficiently
Familiarity with PMS systems (Opera preferred) and guest profile management
Suitable candidates must be eligible to work in Saudi Arabia
Fluency in Arabic and English is essential

Job Responsibility

Assist with pre-opening tasks including guest experience procedures setup, training, and systems preparation
Welcome guests warmly and assist throughout their stay, ensuring personalized service and attention to detail
Manage VIP, repeat, and special guest preferences to deliver tailored experiences
Coordinate pre-arrival arrangements, in-stay services and post-departure emails, collaborating with Front Office, Concierge, and Housekeeping teams
Handle guest feedback and service recovery, ensuring guest satisfaction and loyalty
Support the management of guest profiles and recognition programs to enhance personalized service delivery
Serve as a point of contact for guests, providing assistance with reservations, itineraries, and recommendations
Ensure all guest interactions reflect the Four Seasons commitment to luxury service and hospitality excellence

What we offer

Competitive salary in a tax-free environment
Housing and transportation
30 days of vacation plus public holidays
Paid home leave tickets
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development

Fulltime

Guest Service Agent - Front Office

Prospera Hospitality

Location:
United States , Moon Township, PA

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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