Guest Service Agent / Business Center Job at Pyramid Global Hospitality (Westlake)

Reservation Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Vietnam , Da Nang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the same role.

Job Responsibility

Identify new reservations sales business to achieve personal and property revenue goals
Understand overall market including competitors' strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them
Close best opportunities for the property based on market conditions and property needs
Monitor same day selling procedures to maximize room revenue and control property occupancy
Gain understanding of property's primary target customer and service expectations
Serve customer by understanding their business, business issues and concerns to offer better business solution
Respond to incoming reservations sales opportunities for the property that are outside parameters of Event Booking Center
Use negotiating skills and creative selling abilities to close on business and negotiate contracts
Use sales resources and administrative/support staff effectively
Assist in monitoring group reservation forecast data

Fulltime

Reservation Manager

JOB SUMMARY: Responsible for soliciting and managing of reservations sales-relat...

Location

Saudi Arabia , Amaala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Managing and providing training and work assignments to Reservations Sales staff
Actively up-selling each business opportunity to maximize revenue opportunity
Achieving personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy
Responding to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center

Fulltime

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication skills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness. In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints. Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

Reservations Manager

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Japan , Kobe

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelors degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
4 years experience in Reservations with international hospitality brands

Job Responsibility

Soliciting and managing of reservations sales-related opportunities
Managing and providing training and work assignments to Reservations Sales staff
Actively up-selling each business opportunity to maximize revenue opportunity
Achieving personal and team related revenue goals
Driving customer loyalty by delivering service excellence throughout each customer experience
Providing service to our customers in order to grow share of the account on behalf of the company
Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy

Fulltime

Core Agent

As a Communication Agent, you will play a key role in providing prompt and perso...

Location

Costa Rica , Peninsula Papagayo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in written, spoken, and reading English
Basic computer skills (Word, Excel, email)
training provided for hotel-specific software
High School Diploma
Experience in Reservations and/or Front Office at a high-volume call center
Strong customer service, communication, and interpersonal skills

Job Responsibility

Provide general information and support to all callers
Successfully operate the telephone switchboard
Utilize the Golden guest profile system to ensure maximum accuracy and guest recognition
Manage guest interactions via phone, email, messenger, or fax
Accept and manage wake-up calls for guests
Properly handle Do Not Disturb requests, busy extensions, call transfers, and other call-related functions
Report and log any phone maintenance and operational issues
Handle chat messages accurately and efficiently
Respond appropriately to hotel emergencies or safety situations
Perform other tasks or projects as assigned by hotel management

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available

Fulltime

Reservations Sales Agent Remote

As a Reservations Sales Coordinator, your primary responsibility will be to answ...

Location

United States , Orlando

Salary:

70000.00 USD / Year ▼

Wyndham Destinations

Expiration Date

Until further notice

Requirements

High School diploma or GED equivalent
Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs
1+ years of customer service, reservations, or equivalent experience a plus
1+ years of call center experience preferred
Proficient working with Microsoft Office is preferred
Sales experience highly preferred
Only candidates from Orlando, FL area (within 50 miles) will be considered at this time
Start Date: June 5th 2026
Weekend Availability Required

Job Responsibility

Answer inbound calls from guests who purchased a promotional vacation getaway
Assist guests with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system
Maintain a high-level of customer satisfaction
Address any escalated customer service issues that may arise
Help deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts
Package retention (saving the sale), selling of dates, escalation of calls, retaining the business

What we offer

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identify theft plan

Fulltime

Outbound Marketing Agent PM Shift

JOIN THE LARGEST AND FASTEST GROWING TIMESHARE COMPANY IN THE COUNTRY! Capital V...

Location

United States , Springfield

Salary:

17.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

Customer Service or Sales Call Center experience (a plus!)
A friendly, outgoing, and upbeat attitude
Excellent communication skills and the ability to build rapport
Basic PC proficiency and a commitment to maintaining high call quality
A fast learner eager to expand knowledge and skill sets
Must be at least 18 years old to apply
Must be able to pass a full background check
dress code is business casual

Job Responsibility

Sell vacation packages over the phone to qualifying guests—NO COLD CALLING!
Assist guests with inquiries about vacation properties and packages
Determine guest eligibility based on qualification standards
Participate in ongoing professional sales training to enhance your skills

What we offer

Paid Training
competitive hourly rate $17/hr
weekly and monthly bonuses
Exceptional Pay
Best commission structure in the area
uncapped earning potential
Paid Weekly
Rapid Advancement Opportunities
Medical Insurance
Dental Insurance

Fulltime

Supervisor, Reservations Contact Center

As the Supervisor of the Reservations Call Center, you will be responsible for s...

Location

United States , Sandusky

Salary:

Not provided

Six Flags New England

Expiration Date

Until further notice

Requirements

High school diploma/GED required
Bachelor's Degree in related field preferred
2-4 years of related work experience required
Ability to work and concentrate in a fast paced environment and effectively use Microsoft Office products
Ability to prioritize tasks and work on multiple projects at any given time
Calm demeanor with strong verbal and written communication sills
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Job Responsibility

Ensure daily supervisor checklist tasks are completed each day which include but are not limited to daily stats, arrivals, cancellations, transfers, refunds, night audits when necessary, no shows, daily revenue/room forecast, entering third party reservations, respond to guest emails, and other duties as needed
Supervise the training of seasonal/part time reservation agents on booking 5 Cedar Point properties, World's of Fun Village, King's Dominion KOA, and Carowinds' Camp Wilderness
In addition, prepares agents to answer the park information line and PBX line for Cedar Point
Oversee observation of reservation agent phone calls and online chats for training purposes to ensure agents are using proper guest service and proper etiquette
Resolve and supervise calls from guests with concerns and complaints
Reviews guests concerns with reservation agents involved to ensure guests are receiving proper information and service
Monitor daily staffing levels making adjustments when necessary based on phone volume for the day
Supervise daily operation of call center, making adjustments to agent responsibilities and skillsets in real time
Liaison for hiring
Assist with incoming phone calls and online chats as needed

What we offer

3 weeks paid vacation, which increases with seniority
Paid sick time
Several medical coverage options to fit your needs best
401K match
FREE entry to all of our parks and water parks
Discounts on food and merchandise at all of our parks
Complimentary tickets for friends and family
Full-time employee events and gatherings

Fulltime

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Guest Service Agent / Business Center

Job Description

Job Responsibility

Requirements

What we offer

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