Guest Service Agent - Front Office Jobs

Prospera Hospitality

Location:
United States, Moon Township, PA

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

14.00 - 14.50 USD / Hour

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Job Description:

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Responsibility:

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

Requirements:

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

What we offer:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Additional Information:

Job Posted:
December 11, 2025

Work Type:

On-site work

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Guest Service Agent - Front Office