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The Room Attendant is responsible for maintaining the cleanliness, presentation, and overall comfort of guest rooms in line with Four Seasons standards. This role plays a key part in delivering an exceptional and personalized guest experience by ensuring a pristine and welcoming environment for all guests.
Job Responsibility:
Clean and self-inspect assigned guest rooms according to Four Seasons standards
Maintain cleanliness and order in both front- and back-of-house areas, including service pantries
Report any maintenance issues, equipment malfunctions, or safety concerns promptly to supervisors
Handle guest items respectfully and responsibly
report and hand over any found items to Housekeeping immediately
Respect and maintain guest privacy
use 'Service In Progress' signage as appropriate
Be responsible for master key security
report any key loss immediately
Participate in scheduled deep cleaning assignments and special cleaning projects
Ensure correct stock levels and proper use of chemicals, tools, and housekeeping carts
Complete control lists and checklists as assigned by your supervisor
Maintain professional grooming and uniform standards at all times
Offer friendly, genuine service to all guests and internal stakeholders
Respond promptly to guest requests, following through or escalating where appropriate
Take ownership of guest feedback and issues, always seeking to resolve matters effectively
Support hotel promotions and services when engaging with guests
Demonstrate professionalism, respect, and care by living the Four Seasons Golden Rule
Requirements:
Previous housekeeping or hotel operations experience preferred
Ability to work with attention to detail, efficiency, and consistency
Physically fit and capable of repetitive tasks in a fast-paced environment
Professional demeanor with strong interpersonal and communication skills
Must be flexible with scheduling and willing to work shifts, weekends, and holidays
Fluency in English required
Arabic is a plus
Familiarity with safety protocols and chemical handling (MSDS) is preferred
Nice to have:
Arabic is a plus
Familiarity with safety protocols and chemical handling (MSDS) is preferred
What we offer:
Competitive Basic Salary
Travel Allowance if applicable
30 Days of Paid Annual Vacation
10 Paid Public Holidays per Year
Paid Home Leave Tickets (if applicable)
Complimentary Employee Meals
Medical and Life Insurance
Employee Assistance Program
Complimentary Room Nights at Four Seasons Properties Worldwide