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The Room Attendant is an integral part of the Housekeeping Team, maintaining the guest rooms and suites to industry high standards which allows the ultimate comfort for our visiting guests. A great eye for detail, a high sense of quality and integrity, and a passion for great service will make a successful candidate.
Job Responsibility:
Cleans guestrooms as assigned by management and in accordance with hotel standards
Inspect all rooms (vacant or occupied) checking the standard of cleanliness, missing guest amenities and/or supplies
Provides genuine hospitality and recognition in the work area
Promotes hotel services and products
Anticipates guest needs and takes ownership of guest concerns and requests
acts decisively to ensure guest satisfaction
Offers a special service touch when an opportunity is presented
Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately
To immediately report and hand into the Housekeeping Office any property or guest keys found in ‘check out’ rooms
To keep linen rooms tidy, correctly stocked and closed when not in use
Must ensure working equipment is always clean, tidy and in good working order
Responsible for reporting to the manager the rooms, which do not require service, or which have Privacy signs in assigned area
To report to managers any blankets, bedspreads, valances etc. that need changing
Reports any damages/repairs/maintenance inserted in HotSOS
Carries out any other cleaning duties as specified by your manager
Requirements:
Minimum 1+ year previous experience required in related position
in a luxury hotel setting preferred
Must be able to lift a minimum of 50 lbs and stand for 8 hours
Knowledge and the ability to operate cleaning equipment
Have a high level of attention to detail
Ability to understand and working knowledge of English required
this job requires applicants to have current work authorization in the United States
What we offer:
Winter Season Lifestyle Benefit
Merchant Pass and Eco Passes Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide