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This role is responsible for delivering an exceptional level of cleanliness, comfort, and presentation across all guest rooms and related areas. The Guest Room Attendant ensures that rooms are prepared to brand standards, well-stocked, and ready on time for guest arrivals. The position plays a key part in creating a welcoming environment by maintaining high hygiene standards, reporting maintenance issues promptly, and supporting the overall housekeeping operation.
Job Responsibility:
Clean, tidy, and service guest rooms to brand standards, including bedrooms, bathrooms, and corridors
Make beds, change linen, replenish amenities, and restock trolleys throughout the day
Perform deep-clean tasks as scheduled (e.g., carpets, vents, curtains, furniture)
Follow COSHH procedures and handle chemicals safely
Use PPE correctly and report any hazards, risks, or maintenance issues immediately
Adhere to all fire, security, and health & safety guidelines
Addressing guests' service needs in a professional, positive, and timely manner
Assisting other associates to ensure proper coverage and prompt guest service
Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
Maintaining the cleanliness and hygiene standards of all areas at all times
Carrying out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience
Provide friendly, discreet, and professional service when encountering guests
Always respect guest privacy and confidentiality
Respond promptly to guest requests, communicating through supervisors where necessary
Report room status accurately to supervisors or through the housekeeping system
Handle lost-and-found items according to hotel policy
Keep equipment clean, stored correctly, and report any faults
Ensure trolleys, cupboards, and storage areas remain organised and fully stocked
Support laundry processes when required, including sorting and transporting linen
Requirements:
Strong eye for detail
Efficiency
Commitment to guest satisfaction
What we offer:
28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme
Cycle to work scheme
Employee Assistance Programme access
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation
Awards and recognition celebrations, among many other benefits