Guest Resolution Manager Job at Butlin's (Bognor Regis)

Night Operations Manager

Serves as the property Manager on Duty and directs all property operations durin...

Location

United States

Salary:

58000.00 - 74000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
5 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 years experience in guest services, front desk, housekeeping, or related professional area

Job Responsibility

Serves as the property Manager on Duty and directs all property operations during the overnight shift
Verifies the highest levels of hospitality and service are provided during the overnight shift
Represents property management in resolving any guest or property related situation
Monitors and verifies compliance with all Guidelines to Operations
Verifies supervisors maintain adequate levels of department supplies
Verifies all employees are in proper uniform and are properly groomed
Verifies employees are working in a safe environment
Manages all period-end inventories
Directs, monitors, and assists all overnight staff
Verifies guest tracking scores and employee opinion survey goals are achieved

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

AYS Manager

Responsible for the successful functioning of the department. Major responsibili...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Manages day-to-day operations
Develops specific goals and plans
Handles complaints, settles disputes, and resolves grievances
Implements the customer recognition/service program
Tracks all guest issues from various sources
Ensures guest requests/issues are logged
Oversees the financial aspects of the department
Provides services that are above and beyond for customer satisfaction
Improves service by communicating and assisting individuals
Identifies trends in guest issues for resolution

What we offer

Empowering guests to regain control and enhance their well-being
Passionate and engaged associates
Embrace own well-being practices
Optimistic
Adventurous

Fulltime

Sphere Manager

The Sphere Theater Manager oversees the daily operations of Sphere theater activ...

Location

United States , Wailuku

Salary:

50000.00 - 52000.00 USD / Year

Maui Ocean Center

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s or Bachelor’s degree in Hospitality, Management, or related field preferred
Minimum 2 years of supervisory or managerial experience in hospitality, attractions, entertainment, or guest services
Excellent verbal and written communication skills with the ability to lead teams and engage with guests
Demonstrated ability to stay organized, detail-oriented, and responsive in a fast-paced environment
Ability to work flexible hours including days, evenings, weekends, and holidays
Strong problem-solving skills with the ability to adapt to constant changes in staffing and operations
Ability to pass a pre-employment background check and drug screening
Ability to lift and carry up to 25 lbs
Frequent standing, walking, bending, and reaching throughout the workday

Job Responsibility

Oversee all theater operations, including guest admission, capacity management, show timing, and venue readiness
Supervise Theater Attendants
provide coaching, training, scheduling, and performance evaluations
Ensure guests receive a welcoming, efficient, and memorable experience throughout their visit
Monitor and manage traffic flow through the theater and exhibit areas, guaranteeing safety and smooth transitions
Oversee the distribution, collection, and automated cleaning processes of 3D glasses
Ensure proper operation of digital tools, including iPad show controls, theater systems, and presentation equipment
Coordinate with maintenance, security, F&B, and other departments to ensure facility cleanliness, safety, and readiness
Respond to guest issues, concerns, and escalations with professionalism and effective resolutions
Maintain accurate attendance counts, event records, shift reports, and operational documentation

What we offer

Unlimited daily aquarium access during normal business hours for employee, spouse, children, and immediate family
Paid Time Off – accrued based on hours worked (PT and FT eligible)
Health insurance coverage including Medical, Dental, and Vision
Group Life Insurance and 401(k) retirement plan (eligibility requirements apply)
Discounts on Food & Beverage and Retail purchases (restrictions may apply)
Free EV charging

Fulltime

Bell Captain

Assist guests with requests, provide information about the property and local am...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services
respond to special requests from guests with unique needs and follow up to ensure satisfaction
gather, summarize, and provide information to guests about the property and the surrounding area amenities
answer, record, and process all guest calls, messages, requests, questions, or concerns
contact appropriate individual or department as necessary to resolve guest call, request, or problem
review shift logs/daily memo books and document pertinent information in logbooks
ensure outstanding requests from previous day are resolved
monitor inventory and order general office supplies
notify Loss Prevention/Security of guest reports of theft
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees

What we offer

Opportunity to belong to a global team
equal opportunity environment
celebration of unique backgrounds

Fulltime

Director of Hospitality

Villatel, a multifaceted hospitality company, seeks a highly experienced and dyn...

Location

United States , Orlando

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams
A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is a plus
An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types
Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds
Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management
Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests
Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort
Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests
High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or a related field is strongly preferred

Job Responsibility

Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings
Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type
Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests
Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences
Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types
Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team
Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests
Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort
Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training
Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort

Fulltime

Guest Experience Manager - Food & Beverage

Serves as the Guest Relations Manager on Duty and oversees all property operatio...

Location

India , Mumbai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision-making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors

Job Responsibility

Serves as the Guest Relations Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided
Represents property management in resolving any guest-related situation
Manages the flow of questions and directs guests within the F&B – AER
Serves as Guest Relations Manager for F&B Service - AER and handles the reservation process and desk management
Reports to the F&B Manager
Leading Guest Services Teams
Maintaining Guest Services and F&B goals
Ensuring Exceptional Customer Service
Implementing Projects and Policies
Conducting Human Resource Activities

Fulltime

Assistant Manager - Guest Service

Position Overview: Responsible for maintaining high quality of guest services pr...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Graduate in Hotel Management / Hospitality Management (preferred)
Any graduate with relevant hotel experience may also be considered
3–5 years in Front Office / Guest Services
At least 1–2 years in a supervisory role (Team Leader / Supervisor)
Experience in mid-scale or branded hotels (Accor preferred)
Knowledge of PMS (Opera / or similar systems)
Understanding of check-in/check-out procedures, reservations, billing
Familiarity with guest handling, complaint resolution, and upselling
Strong guest engagement & service excellence mindset
Ability to handle escalations and difficult situations

Job Responsibility

Maintain high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay
Optimize hotel occupancy, room rate, handling guest complaints professionally and effectively
Assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel
Responsible for sales according to hotel task
Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive
Assist in conducting training for all Guest Service team
Assist Guest Service Manager in formulating new procedures and directives in order to continue improve the Department
Assist the Guest Service Manager in establishing on-going On Job Training Programs within the department
Induct new staff into the team, department and Hotel in the first week of their employment following guidelines

Fulltime

Senior Manager - Accommodation & Guest Services

The Senior Manager for Accommodation & Guest Services will ensure the smooth pla...

Location

United Kingdom , Bognor Regis

Salary:

Not provided

Butlin's

Expiration Date

Until further notice

Requirements

Excellent level of operational knowledge in cleaning or soft services
Excellent level of hands-on experience in a guest relations or customer service leader role
Experience in leading large teams in fast paced environments
Good financial knowledge with the ability to forecast and manage costs in line with budgets
Ability to manage multiple priorities and adapt quickly to changing requirements
Experience in leading a mixture of permanent and temporary teams to deliver excellent standards
Ability to effectively lead, coach and motivate team, even in times of high demand
Understanding different communication styles and ability to communicate well at all levels

Job Responsibility

Ensure smooth planning and delivery of the department
Drive problem resolution through the Guest Services department
Ownership of the business strategy, reviewing and taking actions to improve guest experience
Drive Clean and Fault Free (CAFF) approach to accommodation
Identify opportunities for improving focus on guest feedback and NPS growth
Accountable for problem resolution through the Guest Services team
Cover all public venues and areas from a cleaning perspective
Drive business strategy by setting clear goals and expectations
Nurture an environment that the team can perform at their best
Hold accountability for all guest accommodation cleaning and all public area cleaning across the resort

Fulltime

Guest Resolution Manager

Butlin's

Location:
United Kingdom , Bognor Regis

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 27, 2026

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Guest Resolution Manager

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Location:United Kingdom , Bognor Regis

Category:Hospitality and Tourism

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 27, 2026

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