Guest Relationship Executive Job at JLL (Noida)

Job Description

To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

Job Responsibility

Provide Help Desk services in accordance with company policies, procedures and processes
Achievement of the Key Performance Indicators and Service Level Agreement targets
Provide Call logging services in accordance with the service guidelines
Receive and log complaints - Record complete details of the service requests / complaints
Assign Unique Identity numbers for all service requests / complaints
Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
Assign specific service provider based on the nature of request / complain
Close service requests by regularly following up with respective service assignee and record response times
Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
Prepare daily / weekly reports on call status
Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
Ensure compliance of regulations / requirements of JLL management
Provide assistance in general administrative activities as required
Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Assist with the re-sourcing of other aspects of JLL’s operation as required
Work closely with Administration in relation to the payment of invoices
Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures

Requirements

Experience in Help Desk operations and processes
Strong Administration Skills
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems
Demonstrated experience with continuous improvement initiatives
Demonstrated experience with client reporting and the preparation of statistical call analysis
Graduate in any discipline
2 – 3 years’ experience in Help Desk management
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
Good communication Skills

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Guest Relationship Executive

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