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Guest Relationship Executive

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JLL

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Location:
India , Noida

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To provide Help Desk services in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

Job Responsibility:

  • Provide Help Desk services in accordance with company policies, procedures and processes
  • Achievement of the Key Performance Indicators and Service Level Agreement targets
  • Provide Call logging services in accordance with the service guidelines
  • Receive and log complaints - Record complete details of the service requests / complaints
  • Assign Unique Identity numbers for all service requests / complaints
  • Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers
  • Assign specific service provider based on the nature of request / complain
  • Close service requests by regularly following up with respective service assignee and record response times
  • Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
  • Prepare daily / weekly reports on call status
  • Prepare monthly report on recurring calls and assist Building Engineers in job card analysis
  • Ensure compliance of regulations / requirements of JLL management
  • Provide assistance in general administrative activities as required
  • Contribute to the Monthly Management Report to (Client)
  • Participate in Emergency Evacuation procedures including crisis management and business continuity
  • Manage all Health and Safety issues and actively participate in Health and Safety reviews
  • Assist with the re-sourcing of other aspects of JLL’s operation as required
  • Work closely with Administration in relation to the payment of invoices
  • Work closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed operational procedures

Requirements:

  • Experience in Help Desk operations and processes
  • Strong Administration Skills
  • Strong Customer Service focus
  • Excellent people skills and ability to interact with a wide range of client staff and demands
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems
  • Demonstrated experience with continuous improvement initiatives
  • Demonstrated experience with client reporting and the preparation of statistical call analysis
  • Graduate in any discipline
  • 2 – 3 years’ experience in Help Desk management
  • Proven ability to function effectively as part of a team
  • Proven ability to initiate and follow through with improvement initiatives
  • Good communication Skills

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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