Guest Relations, Marriott Bonvoy

Marriott Bonvoy

Location:
Brazil, Rio de Janeiro

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Join Sheraton Grand Rio Hotel & Resort as a member of the Guest Relations team to deliver exceptional guest experiences through organized check-in/check-out services, processing guest requests, and providing relevant property information. Develop and maintain positive relationships with guests and team members while complying with company policies and standards.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
secure payment
identify and explain room features to guests
process guest requests and relay messages
print contingency lists
follow up on unresolved requests
run and review daily reports/logs
maintain communication with Loss Prevention/Security for reports of theft
report accidents and unsafe work conditions
welcome and acknowledge guests according to company standards
assist individuals with disabilities
develop positive working relationships with the team
comply with quality assurance standards.

Requirements:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
secure payment
verify and adjust billing
activate and file room keys
process all guest requests and relay messages
print contingency lists to have a record of all guests in case of emergency
identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest
follow up on any outstanding requests or problems from the previous day and ensure they are resolved
run and review daily reports/logs
complete designated cashier and closing reports in the computer system
accept and record wake-up call requests and deliver to appropriate department
count bank at beginning and end of shift and secure bank
process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
notify Loss Prevention/Security of any guest reports of theft
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships with others
support team to reach common goals
comply with quality assurance expectations and standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by supervisors

What we offer:

Equal opportunity employer
commitment to non-discrimination on any protected basis, including disability and veteran status
membership in a global community with Sheraton Hotels & Resorts
rich blend of culture, talent, and experiences
create a sense of belonging
career development opportunities
safe and inclusive environment

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Guest Relations