Guest Relations Job at Marriott Bonvoy (Sao Paulo)

Guest Relations

The Host(ess) is the first interaction for guests in our Restaurants, and is the...

Location

Italy , Milano

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One to two years’ previous experience in Food & Beverage outlet
previous employment experience within a luxury Hotels is considered an asset
Ability to operate computer equipment and other food & beverage computer systems
Strong communication skills
You must possess the legal right to work in Italy
have fluency in English and Italian

Job Responsibility

Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections
Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
Develop a complete working knowledge of the menus, menu ingredients and restaurant information

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Guest Relations

Entry-level management position responsible for leading and assisting with daily...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Coaches, counsels, and encourages employees
Handles employee questions and concerns
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Guides daily Front Desk shift operations

Fulltime

Guest Relations

The Host(ess) is the first interaction for guests in our Restaurants, and is the...

Location

Italy , Milano

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One to two years’ previous experience in Food & Beverage outlet
previous employment experience within a luxury Hotels is considered an asset
Ability to operate computer equipment and other food & beverage computer systems
Strong communication skills
You must possess the legal right to work in Italy
have fluency in English and Italian

Job Responsibility

Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections
Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
Develop a complete working knowledge of the menus, menu ingredients and restaurant information

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

Guest Relations & Guest Experience Manager

The Guest Relations & Guest Experience Manager own the guest experience at ...At...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage
Emotionally intelligent — quick to read people and adapt your approach to each guest
A natural relationship-builder, equally at ease with regulars, VIPs and press
Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile
A sharp eye for detail and the judgement to fix issues before a guest ever notices
Clear, confident writing for guest correspondence, copy and team briefings
Working knowledge of UK Health & Safety, GDPR and data protection
Available to work evenings, weekends and bank holidays
Francophile

Job Responsibility

Engage with guests before, during and after their stay, building a genuine relationship with each one
Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t
Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival
Personally manage VIP arrivals, welcome cards and bespoke amenities
Own the response to complaints and service failures, resolving them during the stay wherever possible
Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it
Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR
Turn guest relationships and insight into coverage, referrals and word of mouth
Host press and VIP visits, representing the hotel as its lead ambassador
Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele

What we offer

Service charge (£9,000–£10,000 per annum, subject to business levels)
Discretionary bonus of up to 20% against KPIs
Enhanced pension scheme
Enhanced annual leave
Enhanced maternity and paternity pay
Complimentary meals while on duty
Private Bupa Health Plan
Social events and engagement programmes
Access to CODE App hospitality benefits

Fulltime

Guest Experience Expert - Guest Relations Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for an extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area

Fulltime

New

Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Ranthambore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

New

Guest Relations Executive

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

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