Guest Relations, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Amritsar

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Entry-level management position responsible for leading and assisting with daily shift requirements in Front Office areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensures guest and employee satisfaction, operational budget achievement, and completion of financial and administrative duties. The role involves team management, guest relations, adherence to financial goals, and providing exceptional service.

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Coaches, counsels, and encourages employees
Handles employee questions and concerns
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Guides daily Front Desk shift operations
Communicates performance expectations to employees in accordance with job descriptions for each position
Manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Handles complaints, settling disputes, and resolving grievances and conflicts
Participates in department meetings and continually communicates consistent messages regarding Front Desk goals to produce desired results
Trains staff on adherence to all credit policies and procedures
Supervises same-day selling procedures to maximize room revenue and property occupancy
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Sets a positive example for guest relations
Empowers employees to provide excellent customer service within guidelines
Handles guest problems and complaints seeking assistance from supervisor as necessary
Implements the customer recognition/service program

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Relations