CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Relations Supervisor

Korea, Republic of, Seoul · Job Posted February 16, 2026
Apply Position
Job Link Share

Job Description

The Four Seasons Hotel Seoul is looking for Guest Relations Supervisor, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests.

Job Responsibility

  • Handle guest interactions with the highest level of hospitality and professionalism
  • Assist customers in all inquiries in connection with hotel services
  • Respond to all guest requests in an accurate and timely manner
  • Communicate with team members to ensure the highest level of personalized service
  • Coordinate correspondence with guests pre and post stay
  • Communicate all relevant guest information and requests to the appropriate departments
  • Assist hotel outlets in putting processes in place

Requirements

  • Strong supervisory and managerial skills
  • Minimum three years experience in Guest Services or related work
  • Excellent personal presentation and interpersonal skills
  • Extremely knowledgeable about the local area
  • Reading, writing and oral fluency in both the Korean & English language (Chinese is also preferred)
  • College degree preferably specializing in hospitality
  • Exceptional organizational skills, attention to detail, and the ability to manage several demanding tasks in a consistently busy environment
  • Must already possess valid work authorization in South Korea

Nice to have

  • Chinese language skills
  • Previous supervisory or lead experience
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Relations Supervisor

8 matching positions

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...
Location
Location
Egypt , Sharm El Sheikh
Salary
Salary:
Not provided
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least a Bachelor's Degree
  • At least 4 years of experience in the industry
  • Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
  • Prior attendance in seminars and trainings related to the job
  • MS Office applications, Front Office programmers (Fidelio, Opera etc.)
  • Is familiar with guest profiles based on his/her experience
  • Instructs colleagues that are less experienced on how to address guests
  • Expected to use complex devices and equipment related to the job
  • Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field
Job Responsibility
Job Responsibility
  • Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
  • Compiles and distributes list of anticipated services and amenities to relevant departments
  • Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
  • Follows up with guests to ensure their requests or problems have been met to their satisfaction
  • Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
  • Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
  • Writes down any comments, requests, suggestions and complaints received from guests during the day
  • Asks guests to fill out a questionnaire during the day
  • Assesses the results of the questionnaire
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...
Location
Location
Egypt , Sharm El Sheikh
Salary
Salary:
Not provided
fairmont-manoir-richelieu.com Logo
Fairmont Le Manoir Richelieu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: At least a Bachelor`s Degree
  • Experience: At least 4 years of experience in the industry
  • Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
  • Courses and Training: Prior attendance in seminars and trainings related to the job
  • Computer Literacy: MS Office applications, Front Office programmers (Fidelio, Opera etc.)
  • Skills: Is familiar with guest profiles based on his/her experience
  • Instructs colleagues that are less experienced on how to address guests
  • Expected to use complex devices and equipment related to the job
  • Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field
Job Responsibility
Job Responsibility
  • Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
  • Compiles and distributes list of anticipated services and amenities to relevant departments
  • Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
  • Follows up with guests to ensure their requests or problems have been met to their satisfaction
  • Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
  • Makes 'Guest Contacts' during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
  • Writes down any comments, requests, suggestions and complaints received from guests during the day
  • Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers
  • Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Matric and tourism diploma/degree
  • At least 3 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Respond to guest requests for special arrangements or services
  • Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Join a hotel that is a member of the Accor network, whose group brings together ...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
all.accor.com Logo
Accor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a multi-cultural team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests
Job Responsibility
Job Responsibility
  • Live and project the goal, philosophy, vision, mission and core values of the company
  • Adheres to company grooming standards at all time
  • Is a continual source of information, help and assistance to all guests
  • Prepares the weekly duty rosters
  • Supervise Guest Relations Hostess and Supervisor
  • Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor
  • Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently
  • Conduct house tours / site inspection and special room drops for VIP’s
  • Escorts all arriving guests to their respective suites
  • Escorts external guests to their destination
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Fulltime
Read More
Arrow Right

Assistant Guest Relations Manager / Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST
  • Must hold valid work permit for working in Hong Kong
Job Responsibility
Job Responsibility
  • Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Respond to guest requests for special arrangements or services
  • Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Fulltime
Read More
Arrow Right

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...
Location
Location
India , Jaipur
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 year experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Supports all property operations, ensuring that the highest levels of hospitality and service are provided
  • Manages the flow of questions and directs guests within the lobby
  • Supports the tracking and resolution of service issues
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor (Front Office)

Guest Relations Supervisor (Front Office) (Sausalito, CA) ESSENTIAL JOB FUNCTION...
Location
Location
United States , Sausalito
Salary
Salary:
31.97 USD / Hour
cavallopoint.com Logo
Cavallo Point Lodge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff
  • Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact
  • Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision
  • Ability to operate basic office equipment
  • computer and related programs, fax, copier, and scanner
  • Capable of remembering guests' names and use them frequently
  • Must have a valid driver's license and acceptable driving record
  • High School Diploma or equivalent acceptable experience
  • Must be able to stand on feet for 8-hour shifts
  • Must be able to lift up to 20 lbs. on a regular and continuing basis
Job Responsibility
Job Responsibility
  • Supervise the front desk staff directly, maintaining and improving current department standards
  • Assist in Front Desk scheduling based on occupancy levels
  • Provide and oversee training for newly hired Curators, including updates to the training manual
  • Assist Front Office Manager duties in keeping Front Desk inventory/supplies updated and current
  • guest handouts, room keys and packets, brochures, etc
  • Oversee the wine reception in the lobby
  • making sure there are enough glasses, and wine each night
  • Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed
  • Updating the package board in the conference room daily, keeping track of arriving guests with packages and communicating the correct information to the Front Desk agents
  • Ensure that the pending rooms log is being handled efficiently, which includes working with Front Desk agents to manage the inventory
  • Fulltime
Read More
Arrow Right