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Four Seasons · Hospitality and Tourism

Guest Relations Supervisor

Korea, Republic of, Seoul · Job Posted February 16, 2026

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Job Description

The Four Seasons Hotel Seoul is looking for Guest Relations Supervisor, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests.

Job Responsibility

Handle guest interactions with the highest level of hospitality and professionalism
Assist customers in all inquiries in connection with hotel services
Respond to all guest requests in an accurate and timely manner
Communicate with team members to ensure the highest level of personalized service
Coordinate correspondence with guests pre and post stay
Communicate all relevant guest information and requests to the appropriate departments
Assist hotel outlets in putting processes in place

Requirements

Strong supervisory and managerial skills
Minimum three years experience in Guest Services or related work
Excellent personal presentation and interpersonal skills
Extremely knowledgeable about the local area
Reading, writing and oral fluency in both the Korean & English language (Chinese is also preferred)
College degree preferably specializing in hospitality
Exceptional organizational skills, attention to detail, and the ability to manage several demanding tasks in a consistently busy environment
Must already possess valid work authorization in South Korea

Nice to have

Chinese language skills
Previous supervisory or lead experience

Four Seasons - All Job Offers

Seoul

Guest Relations Supervisor

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