Guest Relations Supervisor Job at Marriott Bonvoy (Bali)

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

At least a Bachelor's Degree
At least 4 years of experience in the industry
Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
Prior attendance in seminars and trainings related to the job
MS Office applications, Front Office programmers (Fidelio, Opera etc.)
Is familiar with guest profiles based on his/her experience
Instructs colleagues that are less experienced on how to address guests
Expected to use complex devices and equipment related to the job
Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field

Job Responsibility

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
Compiles and distributes list of anticipated services and amenities to relevant departments
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
Follows up with guests to ensure their requests or problems have been met to their satisfaction
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Writes down any comments, requests, suggestions and complaints received from guests during the day
Asks guests to fill out a questionnaire during the day
Assesses the results of the questionnaire

Fulltime

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Education: At least a Bachelor`s Degree
Experience: At least 4 years of experience in the industry
Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
Courses and Training: Prior attendance in seminars and trainings related to the job
Computer Literacy: MS Office applications, Front Office programmers (Fidelio, Opera etc.)
Skills: Is familiar with guest profiles based on his/her experience
Instructs colleagues that are less experienced on how to address guests
Expected to use complex devices and equipment related to the job
Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field

Job Responsibility

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
Compiles and distributes list of anticipated services and amenities to relevant departments
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
Follows up with guests to ensure their requests or problems have been met to their satisfaction
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
Makes 'Guest Contacts' during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Writes down any comments, requests, suggestions and complaints received from guests during the day
Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers
Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation

Fulltime

Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Matric and tourism diploma/degree
At least 3 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Develop and maintain positive working relationships with others

Fulltime

Guest Relations Supervisor

Join a hotel that is a member of the Accor network, whose group brings together ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a multi-cultural team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons
Able to exercise good judgment with difficult guests

Job Responsibility

Live and project the goal, philosophy, vision, mission and core values of the company
Adheres to company grooming standards at all time
Is a continual source of information, help and assistance to all guests
Prepares the weekly duty rosters
Supervise Guest Relations Hostess and Supervisor
Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor
Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently
Conduct house tours / site inspection and special room drops for VIP’s
Escorts all arriving guests to their respective suites
Escorts external guests to their destination

Fulltime

Guest Relations Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Relations Supervisor

The Four Seasons Hotel Seoul is looking for Guest Relations Supervisor, who shar...

Location

Korea, Republic of , Seoul

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong supervisory and managerial skills
Minimum three years experience in Guest Services or related work
Excellent personal presentation and interpersonal skills
Extremely knowledgeable about the local area
Reading, writing and oral fluency in both the Korean & English language (Chinese is also preferred)
College degree preferably specializing in hospitality
Exceptional organizational skills, attention to detail, and the ability to manage several demanding tasks in a consistently busy environment
Must already possess valid work authorization in South Korea

Job Responsibility

Handle guest interactions with the highest level of hospitality and professionalism
Assist customers in all inquiries in connection with hotel services
Respond to all guest requests in an accurate and timely manner
Communicate with team members to ensure the highest level of personalized service
Coordinate correspondence with guests pre and post stay
Communicate all relevant guest information and requests to the appropriate departments
Assist hotel outlets in putting processes in place

Fulltime

Assistant Guest Relations Manager / Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST
Must hold valid work permit for working in Hong Kong

Job Responsibility

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets

Fulltime

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

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