CrawlJobs Logo
Accor Logo Accor · Hospitality and Tourism

Guest Relations Supervisor

United Arab Emirates, Dubai · Job Posted March 02, 2026
Apply Position
Job Link Share

Job Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Responsibility

  • Live and project the goal, philosophy, vision, mission and core values of the company
  • Adheres to company grooming standards at all time
  • Is a continual source of information, help and assistance to all guests
  • Prepares the weekly duty rosters
  • Supervise Guest Relations Hostess and Supervisor
  • Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor
  • Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently
  • Conduct house tours / site inspection and special room drops for VIP’s
  • Escorts all arriving guests to their respective suites
  • Escorts external guests to their destination
  • Escorts departing guests to their means of transport
  • Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained
  • Greet all residence guests personally
  • Promote Inter-Hotel sales and in-house facilities
  • Handle guest complaints and feedback according to Hyde Hotel Dubai standards ensuring necessary actions, follow up and recording are done
  • Completes the departure list for the following day – contact VIP guests for any necessary arrangements
  • Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest
  • Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
  • Prepare compendiums prior to guest arrival and check-info system if necessary
  • Maintain close contact with Reception for new arrivals and departures
  • Update and maintain efficient guest history system
  • Prepare requisition and distribution of amenities on a timely basis
  • Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times
  • Attend daily and monthly briefings or meetings to facilitate communications and smooth operations
  • Abides by all policies and procedures
  • Has full knowledge of Hyde Hotel Dubai standards
  • Performs related duties and special projects assigned by Senior Management

Requirements

  • Strong written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a multi-cultural team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests
Accor - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Relations Supervisor

8 matching positions

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...
Location
Location
Egypt , Sharm El Sheikh
Salary
Salary:
Not provided
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least a Bachelor's Degree
  • At least 4 years of experience in the industry
  • Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
  • Prior attendance in seminars and trainings related to the job
  • MS Office applications, Front Office programmers (Fidelio, Opera etc.)
  • Is familiar with guest profiles based on his/her experience
  • Instructs colleagues that are less experienced on how to address guests
  • Expected to use complex devices and equipment related to the job
  • Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field
Job Responsibility
Job Responsibility
  • Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
  • Compiles and distributes list of anticipated services and amenities to relevant departments
  • Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
  • Follows up with guests to ensure their requests or problems have been met to their satisfaction
  • Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
  • Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
  • Writes down any comments, requests, suggestions and complaints received from guests during the day
  • Asks guests to fill out a questionnaire during the day
  • Assesses the results of the questionnaire
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...
Location
Location
Egypt , Sharm El Sheikh
Salary
Salary:
Not provided
fairmont-manoir-richelieu.com Logo
Fairmont Le Manoir Richelieu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: At least a Bachelor`s Degree
  • Experience: At least 4 years of experience in the industry
  • Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
  • Courses and Training: Prior attendance in seminars and trainings related to the job
  • Computer Literacy: MS Office applications, Front Office programmers (Fidelio, Opera etc.)
  • Skills: Is familiar with guest profiles based on his/her experience
  • Instructs colleagues that are less experienced on how to address guests
  • Expected to use complex devices and equipment related to the job
  • Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field
Job Responsibility
Job Responsibility
  • Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
  • Compiles and distributes list of anticipated services and amenities to relevant departments
  • Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
  • Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
  • Follows up with guests to ensure their requests or problems have been met to their satisfaction
  • Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
  • Makes 'Guest Contacts' during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
  • Writes down any comments, requests, suggestions and complaints received from guests during the day
  • Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers
  • Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Matric and tourism diploma/degree
  • At least 3 years of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Respond to guest requests for special arrangements or services
  • Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Speak with others using clear and professional language
  • Develop and maintain positive working relationships with others
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...
Location
Location
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor

The Four Seasons Hotel Seoul is looking for Guest Relations Supervisor, who shar...
Location
Location
Korea, Republic of , Seoul
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong supervisory and managerial skills
  • Minimum three years experience in Guest Services or related work
  • Excellent personal presentation and interpersonal skills
  • Extremely knowledgeable about the local area
  • Reading, writing and oral fluency in both the Korean & English language (Chinese is also preferred)
  • College degree preferably specializing in hospitality
  • Exceptional organizational skills, attention to detail, and the ability to manage several demanding tasks in a consistently busy environment
  • Must already possess valid work authorization in South Korea
Job Responsibility
Job Responsibility
  • Handle guest interactions with the highest level of hospitality and professionalism
  • Assist customers in all inquiries in connection with hotel services
  • Respond to all guest requests in an accurate and timely manner
  • Communicate with team members to ensure the highest level of personalized service
  • Coordinate correspondence with guests pre and post stay
  • Communicate all relevant guest information and requests to the appropriate departments
  • Assist hotel outlets in putting processes in place
  • Fulltime
Read More
Arrow Right

Assistant Guest Relations Manager / Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST
  • Must hold valid work permit for working in Hong Kong
Job Responsibility
Job Responsibility
  • Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Respond to guest requests for special arrangements or services
  • Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Fulltime
Read More
Arrow Right

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...
Location
Location
India , Jaipur
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 year experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Supports all property operations, ensuring that the highest levels of hospitality and service are provided
  • Manages the flow of questions and directs guests within the lobby
  • Supports the tracking and resolution of service issues
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees
  • Fulltime
Read More
Arrow Right

Guest Relations Supervisor (Front Office)

Guest Relations Supervisor (Front Office) (Sausalito, CA) ESSENTIAL JOB FUNCTION...
Location
Location
United States , Sausalito
Salary
Salary:
31.97 USD / Hour
cavallopoint.com Logo
Cavallo Point Lodge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be naturally enthusiastic, centered, and organized person to supervise the diverse personalities of the Front Desk staff
  • Must possess excellent communication skills combined with a pleasant personality and ability to make frequent eye contact
  • Ability to speak, hear, read and write English, count, and file alphabetically and numerically with precision
  • Ability to operate basic office equipment
  • computer and related programs, fax, copier, and scanner
  • Capable of remembering guests' names and use them frequently
  • Must have a valid driver's license and acceptable driving record
  • High School Diploma or equivalent acceptable experience
  • Must be able to stand on feet for 8-hour shifts
  • Must be able to lift up to 20 lbs. on a regular and continuing basis
Job Responsibility
Job Responsibility
  • Supervise the front desk staff directly, maintaining and improving current department standards
  • Assist in Front Desk scheduling based on occupancy levels
  • Provide and oversee training for newly hired Curators, including updates to the training manual
  • Assist Front Office Manager duties in keeping Front Desk inventory/supplies updated and current
  • guest handouts, room keys and packets, brochures, etc
  • Oversee the wine reception in the lobby
  • making sure there are enough glasses, and wine each night
  • Oversee the coffee and pastry setup daily, communicating with In Room Dining when more coffee or pastries are needed
  • Updating the package board in the conference room daily, keeping track of arriving guests with packages and communicating the correct information to the Front Desk agents
  • Ensure that the pending rooms log is being handled efficiently, which includes working with Front Desk agents to manage the inventory
  • Fulltime
Read More
Arrow Right