Guest Relations Supervisor Job at Accor (Dubai)

Guest Relations Supervisor

Accor

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Responsibility:

Live and project the goal, philosophy, vision, mission and core values of the company
Adheres to company grooming standards at all time
Is a continual source of information, help and assistance to all guests
Prepares the weekly duty rosters
Supervise Guest Relations Hostess and Supervisor
Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor
Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently
Conduct house tours / site inspection and special room drops for VIP’s
Escorts all arriving guests to their respective suites
Escorts external guests to their destination
Escorts departing guests to their means of transport
Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained
Greet all residence guests personally
Promote Inter-Hotel sales and in-house facilities
Handle guest complaints and feedback according to Hyde Hotel Dubai standards ensuring necessary actions, follow up and recording are done
Completes the departure list for the following day – contact VIP guests for any necessary arrangements
Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest
Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
Prepare compendiums prior to guest arrival and check-info system if necessary
Maintain close contact with Reception for new arrivals and departures
Update and maintain efficient guest history system
Prepare requisition and distribution of amenities on a timely basis
Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times
Attend daily and monthly briefings or meetings to facilitate communications and smooth operations
Abides by all policies and procedures
Has full knowledge of Hyde Hotel Dubai standards
Performs related duties and special projects assigned by Senior Management

Requirements:

Strong written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a multi-cultural team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with guests and patrons
Able to exercise good judgment with difficult guests

Additional Information:

Job Posted:
March 02, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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