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Legends Global Logo Legends Global · Hospitality and Tourism

Guest Relations Staff

United States, Stockton 16.75 USD / Hour · Job Posted February 20, 2026
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Job Description

Responsible for greeting and seating guests, verify tickets, and assist the public by providing general information. Directing groups of people in genuinely, friendly and professional manner.

Job Responsibility

  • Verifies ticket location, event dates and times
  • Seats guests in proper location
  • Resolve any seating problems
  • Provides emergency/accident assistance, when needed
  • Provides primary face-to-face contact with guests
  • Help to resolve ticketing or seating problems or complaints that occur
  • Act as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related area when assigned
  • Maintains a professional image and generate positive public relations
  • Stands or sits alertly at established points of entry at all times and actively assists guests
  • Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc
  • Insures all items found on the premises are turned in to a Guest Relations Office as soon as possible
  • Maintains proper care of uniform and any equipment or supplies issued
  • Returns equipment and unused supplies at the end of his/her shift
  • Assists and supports the work of other Guest Relations Staff, as needed

Requirements

  • Must have High School Diploma or G.E.D.
  • Strong customer/guest services skills
  • Knowledge of ticketing/seating procedures
  • Must possess good written and verbal communication skills
  • Must be available to work variable hours, including nights and weekends
  • Ability to work independently with little supervision
  • Ability to handle difficult, sometimes emotional, situations with the public and guests in a calm and professional manner
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