Guest Relations Specialist

• Perform and fulfill both Front Desk and Concierge related duties
• Provide intuitive service

• Mobile position requiring movement behind the desk and within the hotel
• Continuous standing for entire shift
• Excellent interpersonal and communication skills, both in person and by telephone
• Must be fluent in English
• Ability to learn multiple computer software and accurately input information into the systems
• Ability to work cohesively with co-workers both within and outside of the department
• Ability to prioritize, organize and follow up efficiently
• Previous hotel, Front Office experience is strongly preferred
• Must be able to work all shifts including AM's, PM's, weekends, and holidays
• Extensive knowledge of local hot spots, restaurants and attractions is preferred
• Strong organizational skills, with the ability to work independently
• Ability to function under pressure, set priorities and adapt to changing conditions
• Requires attention to detail and accuracy
• High School Diploma
• Prefer previous experience in Front Office operations, with a proven record of effective performance
• Ability to work an 8 hour shift with varied hours/days, including nights, weekends, and holidays as needed
• A sincere willingness to provide service to residents and guests, staff and peers
• Ability to operate all computer equipment necessary to perform the job
• Ability to communicate clearly and effectively with colleagues and guests
• Good organizational skills, with the ability to work independently
• Ability to function under pressure, set priorities and adjust to changing conditions.
• Requires attention to detail and accuracy
• Ability to read, count, and write to accurately complete all documentation and sales transaction paperwork

Extensive knowledge of local hot spots, restaurants and attractions is preferred

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plan