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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Relations Specialist

China, Taipa Employment contract · Job Posted June 02, 2026
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Job Description

The Guest Relations Specialist is responsible for welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

  • Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
  • Check guests out of the hotel in accordance with procedures
  • make change, cash checks, exchange foreign currency, and post charges to guest accounts
  • Handle guest problems or complaints
  • Utilize the computer system in running daily reports and in blocking special requests.

Requirements

  • A minimum of a High School or equivalent education
  • Reading, writing, and oral proficiency in Chinese and English
  • Ability to communicate in Chinese is preferred
  • Pleasant and caring attitude toward the guest
  • Able to work flexible hours
  • Applicants must hold a Macau ID due to work permit restriction.

Nice to have

Ability to communicate in Chinese is preferred

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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