Guest Relations Specialist Job at Advocate Health Care (Charlotte)

Job Description

Guest Relations Specialist at Atrium Health's Carolinas Medical Center. Provides assistance to guests, communicates effectively, supervises waiting rooms, responds to emergencies, maintains training, collects data, and performs notarizations. Part of the Guest Services department.

Job Responsibility

Provides guests with assistance throughout the facility: directions, patient locations, location of hospital amenities
Communicates in a courteous and effective manners
ensures the information is communicated in a clear and precise manner while confirming the guests understanding of the information provided
listen to complaints with a calm, composed and positive demeanor
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
responds promptly to patient, family and staff requests
assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs
may include services for patients and families under the Americans with Disabilities Act (ADA) and those with limited English proficiency (LEP)
considers and utilizes the most cost-effective measures to meet these needs and improved customer service
Supervises waiting rooms as requested
Maintains knowledge of the location of family members and facilitates communication between the family and healthcare professionals
assists the family in locating the patient as he/she moves through the healthcare system
communicates condition reports to callers per departmental policy
maintains a clean and safe environment in the family waiting areas by utilizing Environmental and Security Services
Responds as directed to all emergency, crisis and disaster situations
Maintains appropriate training related to Service Excellence and Performance Improvement Initiatives
Collects data and documentation that assists in the identification of areas needing improved customer service
Assists leaders with recommendations to change facility and departmental policies and procedures
Accurately records and submits all documentation/statistical reports for services provided to patients and families
includes transportation vouchers, bus passes, emergency clothing
Assists leaders with the ongoing evaluation of the Guest Relations Program, customer satisfaction, development of personal and departmental educational plans and quality management guidelines
Maintains close communication with the Guest Relations Manager regarding the Guest Relations Department and problem areas
requests assistance as needed from the Guest Relations Manager and Supervisors for additional personnel or resources
Performs notarizations for Healthcare Power of Attorney, Living Wills and any other pertinent healthcare document as appropriate following applicable state Notary Laws and Regulations

Requirements

High School diploma or equivalent required
Bachelor's degree preferred
Experience in healthcare and/or customer service preferred
Equivalent combination of education and experience will be considered
Must be able to be mobile within the entire healthcare provider system
Must have the ability to clearly communicate in English
Intact sense of sight and hearing is required
Must lift a minimum of 50-lbs. for moving and lifting patients in/out of wheelchairs

Nice to have

Bachelor's degree
Experience in healthcare and/or customer service

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Advocate Health Care - All Job Offers

Select Country

Guest Relations Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Guest Relations Specialist

Guest Experience Specialist

Guest Experience Specialist

Guest Experience Specialist

Guest Experience Specialist

Guest Experience Specialist

Guest Relations Specialist

Guest Relations Specialist

To Go Specialist

Our AI answers in your language