CrawlJobs Logo
Advocate Health Care Logo Advocate Health Care · Customer Service

Guest Relations Specialist

United States, Charlotte 21.85 - 32.80 USD / Hour · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

Guest Relations Specialist at Atrium Health's Carolinas Medical Center. Provides assistance to guests, communicates effectively, supervises waiting rooms, responds to emergencies, maintains training, collects data, and performs notarizations. Part of the Guest Services department.

Job Responsibility

  • Provides guests with assistance throughout the facility: directions, patient locations, location of hospital amenities
  • Communicates in a courteous and effective manners
  • ensures the information is communicated in a clear and precise manner while confirming the guests understanding of the information provided
  • listen to complaints with a calm, composed and positive demeanor
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • responds promptly to patient, family and staff requests
  • assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs
  • may include services for patients and families under the Americans with Disabilities Act (ADA) and those with limited English proficiency (LEP)
  • considers and utilizes the most cost-effective measures to meet these needs and improved customer service
  • Supervises waiting rooms as requested
  • Maintains knowledge of the location of family members and facilitates communication between the family and healthcare professionals
  • assists the family in locating the patient as he/she moves through the healthcare system
  • communicates condition reports to callers per departmental policy
  • maintains a clean and safe environment in the family waiting areas by utilizing Environmental and Security Services
  • Responds as directed to all emergency, crisis and disaster situations
  • Maintains appropriate training related to Service Excellence and Performance Improvement Initiatives
  • Collects data and documentation that assists in the identification of areas needing improved customer service
  • Assists leaders with recommendations to change facility and departmental policies and procedures
  • Accurately records and submits all documentation/statistical reports for services provided to patients and families
  • includes transportation vouchers, bus passes, emergency clothing
  • Assists leaders with the ongoing evaluation of the Guest Relations Program, customer satisfaction, development of personal and departmental educational plans and quality management guidelines
  • Maintains close communication with the Guest Relations Manager regarding the Guest Relations Department and problem areas
  • requests assistance as needed from the Guest Relations Manager and Supervisors for additional personnel or resources
  • Performs notarizations for Healthcare Power of Attorney, Living Wills and any other pertinent healthcare document as appropriate following applicable state Notary Laws and Regulations

Requirements

  • High School diploma or equivalent required
  • Bachelor's degree preferred
  • Experience in healthcare and/or customer service preferred
  • Equivalent combination of education and experience will be considered
  • Must be able to be mobile within the entire healthcare provider system
  • Must have the ability to clearly communicate in English
  • Intact sense of sight and hearing is required
  • Must lift a minimum of 50-lbs. for moving and lifting patients in/out of wheelchairs

Nice to have

  • Bachelor's degree
  • Experience in healthcare and/or customer service

What we offer

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
Advocate Health Care - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Relations Specialist

8 matching positions

Guest Relations Specialist

The Guest Relations Specialist plays a vital role in delivering a seamless and p...
Location
Location
United States , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent experience
  • Previous Front Office experience (Front Desk and/or Concierge) preferred
  • Strong interpersonal and communication skills, both in person and over the phone
  • Fluency in English required
  • Strong organizational skills with the ability to multitask and prioritize
  • Ability to work independently and in a team environment
  • Attention to detail and accuracy in systems and guest interactions
  • Ability to learn and operate multiple computer systems
  • Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
  • Knowledge of local restaurants, attractions, and experiences preferred.
Job Responsibility
Job Responsibility
  • Deliver exceptional guest service by managing check-in, check-out, and in-house guest requests
  • Provide concierge-style assistance, including restaurant, transportation, and local activity recommendations
  • Anticipate guest needs and resolve concerns promptly and professionally
  • Maintain accurate guest profiles and input information into property systems
  • Communicate effectively with internal departments to ensure seamless guest experiences
  • Maintain knowledge of local attractions, dining, and experiences to enhance guest stays
  • Support lobby presence and provide assistance throughout the hotel as needed
  • Ensure all interactions reflect Four Seasons standards of professionalism and courtesy
  • Work collaboratively with team members across departments.
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary accommodations at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • 401(k) Retirement Plan.
  • Fulltime
Read More
Arrow Right

Guest Relations Specialist

The Guest Relations Specialist is responsible for welcoming and registering hote...
Location
Location
China , Taipa
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of a High School or equivalent education
  • Reading, writing, and oral proficiency in Chinese and English
  • Ability to communicate in Chinese is preferred
  • Pleasant and caring attitude toward the guest
  • Able to work flexible hours
  • Applicants must hold a Macau ID due to work permit restriction.
Job Responsibility
Job Responsibility
  • Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
  • Check guests out of the hotel in accordance with procedures
  • make change, cash checks, exchange foreign currency, and post charges to guest accounts
  • Handle guest problems or complaints
  • Utilize the computer system in running daily reports and in blocking special requests.
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right

Guest Relations Specialist

Four Seasons Resort Palm Beach is seeking a full-time Guest Relations Specialist...
Location
Location
United States , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mobile position requiring movement behind the desk and within the hotel
  • Continuous standing for entire shift
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Must be fluent in English
  • Ability to learn multiple computer software and accurately input information into the systems
  • Ability to work cohesively with co-workers both within and outside of the department
  • Ability to prioritize, organize and follow up efficiently
  • Previous hotel, Front Office experience is strongly preferred
  • Must be able to work all shifts including AM's, PM's, weekends, and holidays
  • Extensive knowledge of local hot spots, restaurants and attractions is preferred
Job Responsibility
Job Responsibility
  • Perform and fulfill both Front Desk and Concierge related duties
  • Provide intuitive service
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 401(k) Retirement Plan
  • Fulltime
Read More
Arrow Right

Guest Relations Specialist

Maximize patient satisfaction by immediate response to all patients’ requests, q...
Location
Location
Egypt , Kattamya
Salary
Salary:
Not provided
assih.com Logo
As-Salam International Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree plus 1-3 years of experience
Job Responsibility
Job Responsibility
  • Works closely with the multi-disciplinary Patient Experience ward team to maintain recognized standards promoting efficient and seamless patient experience
  • Conducts Patient Interview Protocol along with the Head Nurse in charge through rounds
  • Ensures follow-up of all patients’ requests in case of room transfer or room upgrading in coordination with the Admission team
  • Speeds up the discharge cycle through assisting discharging patients to finish all related documentation to maintain their satisfaction and assist in vacating occupied rooms in coordination with Patient Experience Officers (Administration and Admission Team)
  • Initiating the complaint cycle in case of the presence of any dissatisfied patient desiring to file a formal complaint
  • Reporting patients’ feedback on a daily basis in Guest Relations Daily Report to be circulated to all Departments
  • Represents the hospital and takes responsibility on behalf of different departments in the event of an official complaint when the investigation is required
  • Discusses outstanding issues with the Patient Experience Manager
  • Ensures forms and documents used by the department are available and sets up a hand-over for the next shift
  • Has to fulfill all JCI Standards in terms of Patient and Family rights and ensure compliance with these standards
Read More
Arrow Right

Guest Relations Specialist

Four Seasons Resort Palm Beach is seeking a full-time Guest Relations Specialist...
Location
Location
United States of America , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mobile position requiring movement behind the desk and within the hotel
  • Continuous standing for entire shift
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Must be fluent in English
  • Ability to learn multiple computer software and accurately input information into the systems
  • Ability to work cohesively with co-workers both within and outside of the department
  • Ability to prioritize, organize and follow up efficiently
  • Previous hotel, Front Office experience is strongly preferred
  • Must be able to work all shifts including AM's, PM's, weekends, and holidays
  • Extensive knowledge of local hot spots, restaurants and attractions is preferred
Job Responsibility
Job Responsibility
  • Perform and fulfill both Front Desk and Concierge related duties
  • Provide intuitive service
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 401(k) Retirement Plan
  • Fulltime
Read More
Arrow Right

Overnight Guest Relations Specialist

Four Seasons Resort Palm Beach is seeking a full-time Overnight Guest Relations ...
Location
Location
United States of America , Palm Beach
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mobile position requiring movement behind the desk and within the hotel
  • Continuous standing for entire shift
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Must be fluent in English
  • Ability to learn multiple computer software and accurately input information into the systems
  • Ability to work cohesively with co-workers both within and outside of the department
  • Ability to prioritize, organize and follow up efficiently
  • Previous hotel, Front Office experience is strongly preferred
  • Must be able to work all shifts including AM's, PM's, weekends, and holidays
  • Extensive knowledge of local hot spots, restaurants and attractions is preferred
Job Responsibility
Job Responsibility
  • Perform and fulfill both Front Desk and Concierge related duties
  • Provide intuitive service
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 401(k) Retirement Plan
  • Fulltime
Read More
Arrow Right

Specialist-Guest Experience

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Mexico , Queretaro
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Give guests a smooth check-in and check-out
  • Build and experience that is memorable and unique
  • Take initiative to deliver a wide range of services that guide guests through their entire stay
  • Go beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset
  • Move about their space and do what needs to be done
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Deliver quality meals
  • Share the highlights of the local area
  • Fulltime
Read More
Arrow Right

VIP Guest Specialist

The Global Elite Specialist plays a critical administrative and operational supp...
Location
Location
Canada , Toronto
Salary
Salary:
55000.00 - 65000.00 CAD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in hospitality, executive support, or guest relations
  • Excellent written and verbal communication skills in English
  • Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams)
  • Strong organizational and multitasking skills
  • High attention to detail with strong problem-solving capabilities
  • Experience supporting senior leaders or high-profile clients is an asset
  • Familiarity with expense management tools (e.g., Concur) and administrative processes
  • CRM experience preferred
Job Responsibility
Job Responsibility
  • Assist in managing travel arrangements and reservations for VIP guests
  • Support daily operations including arrivals reporting, guest touchpoints, special occasions, and service recovery follow-ups
  • Maintain discretion and confidentiality when handling sensitive guest and executive information
  • Maintain accurate and up-to-date guest profiles across systems
  • Manage corporate VIP guest preferences, reservations, and communication records
  • Support CRM updates
  • Support onboarding of new properties
  • Maintain updated global contact databases for properties and residences
  • Communicate service standards, policies, training material, and updates across properties
  • Manage internal helpdesk requests and support tickets
  • Fulltime
Read More
Arrow Right