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Guest Relations Officer

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Singapore , Singapore

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

  • Report for duty on time, well groomed and in a clean and smart uniform
  • Attend daily line up with the Front Office team
  • Follow all hotel rules and regulations
  • Keep desk tidy and immaculate
  • Maintain good working relationships with all hotel staff
  • Work with Guest Services Team for glass door and lift lobby coverage
  • Communicate with Bell Captains for timely luggage handling and guest requests
  • Meet and greet VIP3 and limo guests for in-room check-in
  • Update daily show room availability and accessibility of show room keys
  • Warmly welcome VIP guests attending functions or dining
  • Be knowledgeable of hotel services, facilities, and daily events
  • Coordinate arrivals for Express Check-In Program and hotel limousine guests
  • Coordinate with Ritz-Carlton Club concierge for Club guest arrivals
  • Escort group arrivals to check-in venue and explain hotel facilities
  • Provide lateral service to other departments
  • Collect quality guests' preferences
  • Perform tasks assigned by Guest Relations Supervisor
  • Communicate issues/concerns to Guest Relations Supervisor

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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