Guest Relations Officer

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• contact appropriate individual or department as necessary to resolve guest call, request, or problem
• follow up with guests to ensure their requests or problems have been met to their satisfaction
• receive, record, and relay messages accurately, completely, and legibly
• respond to special requests from guests with unique needs
• communicate VIP arrivals to designated personnel for escort and delivery of amenities
• identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• ensure uniform and personal appearance are clean and professional
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs.

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• contact appropriate individual or department as necessary to resolve guest call, request, or problem
• follow up with guests to ensure their requests or problems have been met to their satisfaction
• receive, record, and relay messages accurately, completely, and legibly
• respond to special requests from guests with unique needs
• communicate VIP arrivals to designated personnel for escort and delivery of amenities
• follow all company policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• thank guests with genuine appreciation
• speak with others using clear and professional language
• answer telephones using appropriate etiquette
• develop and maintain positive working relationships with others
• support team to reach common goals
• comply with quality assurance expectations and standards
• identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• stand, sit, or walk for an extended period of time or for an entire work shift
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• perform other reasonable job duties as requested by Supervisors.

High school diploma or G.E.D. equivalent.

• Equal opportunity employer
• fostering an environment where associates' backgrounds are valued
• part of Marriott International's global team
• chance to learn and exemplify The Ritz-Carlton 'Gold Standards'
• opportunity to grow within a global brand leader in luxury hospitality.