Guest Relations Officer, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience. Marriott is committed to delivering thoughtful, heartfelt, and forward-thinking service.

Job Responsibility:

Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
Answer incoming phone calls to the Executive Lounge
Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
Complete food and beverage requisition for the next day’s delivery
Restock, refill and clear counters and tables at the end of every shift
Maintain a positive inter-departmental relationship through the hotel and with outside vendors
Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
Quickly clear dirty table settings and sanitize for the next seating
Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed

Requirements:

A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation – it’s infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Food & Beverage experience
New South Wales Responsible Service of Alcohol
Australian Working Rights
Ensure uniform and personal appearance are clean and professional
Respond to special requests from guests with unique needs
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
maintain confidentiality of proprietary information
protect company assets
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
Comply with quality assurance expectations and standards
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance
Perform other reasonable job duties as requested by Supervisors

What we offer:

Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Parttime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Guest Relations Officer