Guest Relations Manager, Marriott Bonvoy

Guest Relations Manager

Marriott Bonvoy

Location:
Thailand, Khao Lak

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Relations Manager position at Le Meridien Khao Lak Resort & Spa, responsible for responding to guest requests, providing information about property amenities, resolving guest concerns, and assisting with employee management while maintaining company standards and ensuring guest satisfaction.

Job Responsibility:

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships with others
Ensure adherence to quality expectations and standards

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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