Guest Relations Manager

• Supports all property operations
• Manages the flow of questions and directs guests within the lobby
• Supports the tracking and resolution of service issues
• Manages day-to-day operations
• Develops specific goals and plans
• Supports handling complaints, settling disputes, and resolving grievances
• Supports implementation of the customer recognition/service program
• Ensures compliance with all policies, standards and procedures
• Provides services that are above and beyond for customer satisfaction and retention
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

• High school diploma or GED
• 1 year experience in the guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

Training, development, recognition, holistic well-being