Guest Relations Manager Job at TUI (Marmaris)

Guest Relations Manager

TUI

Location:
Turkey , Marmaris

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

71750.00 TRY / Month

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Job Description:

Join TUI Hotels & Resorts as Guest Relations Manager (TUI BLUE Experience Manager) at TUI BLUE Grand Azur where you will support the hotel operation and drive the TUI BLUE hotel brand delivery with every guest interaction and touchpoint. You will empower your team to deliver an exceptional hotel guest service, anticipate and resolve any issues and provide all hotel guests with an unforgettable holiday experience.

Job Responsibility:

Act as a TUI BLUE hotel brand ambassador with in-depth knowledge of the brand and ensure it is being delivered according to TUI specifications
Conduct quality assessments and analyse guest feedback from channels like TripAdvisor and Qualtrics, implement improvement plans, report hotel quality and performance in regular meetings
Manage and motivate your dedicated TUI BLUE team, and all support all hotel departments/colleagues to create a one team ethos
Demonstrate strong leadership skills and passion for customer experience
Maintain a strong relationship with all other Heads of Department, Management and key stakeholders across the TUI Group
Organize and attend hotel events, support VIP visitors, and special groups
Support staff development, conduct performance development reviews, and provide regular training
Address guest requests and complaints and provide ongoing service and compliant resolution training to your team and wider colleagues

Requirements:

Strong leadership skills, a positive and engaging character, great team player who leads by example
Must have a strong understanding of English both written and verbal
Confident in performance management, with strong communication skills
Ability to conduct quality assessments and analyse feedback
Fully adaptable and flexible individual with the ability to work well under pressure
Strong organisational and time management skills
The ability to work with a wide range of departments and focus on the overall customer experience
Previous experience in hotel operations and guest experience management within a hotel resort setting
Commitment to sustainability practices

What we offer:

Local hotel contract with competitive salary
Staff accommodation provided upon request
Free meals and soft drinks provided during working hours
Exceptional approach to learning and career development opportunities including recognised qualifications, TUI Learning Lounge access and language licenses

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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