Guest Relations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Penang

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Supports all property operations, ensuring the highest levels of hospitality and service; Manages the flow of questions and directs guests; Encourages, builds mutual trust among team; Performs front desk duties during high demand times; Assists with implementation of customer recognition/service programs; Observes service behaviors of employees and provides feedback

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees
Developing specific goals and plans to prioritize, organize, and accomplish work
Supporting implementation of the customer recognition/service program
Supporting regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
Providing services above and beyond for customer satisfaction and retention
Improving service by communicating and assisting to understand guest needs
Records guest issues in the guest response tracking system
Reviews comment cards and guest satisfaction results with employees
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Assisting in the interviewing and hiring of employee team members with appropriate skills
Performs Front Desk duties in high demand times

Requirements:

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Equal opportunity employer
Access to training, development, and recognition
Working in a luxury environment with holistic well-being focus
Belonging to an amazing global team
Marriott International’s ‘no fees’ recruitment policy

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Guest Relations Manager