Guest Relations Manager Job at Marriott Bonvoy (London)

Manager - Guest Relations

Serves as a property Manager on Duty, overseeing operations, resolving guest iss...

Location

India , Mahabaleshwar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations
represents property management in resolving guest-related situations
handles tracking of service issues
supervises and manages employees
develops specific goals and plans to prioritize and accomplish work
handles guest complaints and disputes
ensures guest satisfaction
improves service performance
participates in employee performance appraisals and progressive discipline procedures
supervises on-going training

What we offer

Equal opportunity employer
non-discrimination policies
opportunity to work with a globally recognized brand
employee feedback and satisfaction initiatives
training and development opportunities

Fulltime

Guest Relations Manager

Guest Relations Manager position at Le Meridien Khao Lak Resort & Spa, responsib...

Location

Thailand , Khao Lak

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Guest Relation Manager

At The Ritz-Carlton Harbin, this role is responsible for processing guest check-...

Location

China , Harbin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met

What we offer

Opportunity to work for an equal opportunity employer
learning opportunities with Marriott International brands
inclusive work environment that values diversity
chance to join a global team
commitment to non-discrimination

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality pro...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Experience in managing training budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Assist with amenities, all special requests, reconfirm details
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Work well with all levels of internal management and team as well as outside clients

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Guest Relations Supervisor

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor t...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a guest relations or front office supervisory role, preferably in a large scale, high volume, luxury hotel or resort
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong leadership abilities and experience in team management
Proven problem-solving skills and the ability to make decisions in a fast-paced environment
Fluency in English
Proficiency in hotel management software systems, such as Opera PMS
Detailed-oriented with exceptional organisational skills
Empathetic approach to guest service with a genuine passion for hospitality
Cultural sensitivity and awareness
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure
Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met
Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction
Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs
Maintain detailed guest profiles and records of preferences to enhance future visits
Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards
Coordinate special guest events, amenities, and welcome arrangements
Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement
Promote the local culture and attractions of Phu Quoc, enhancing guests' overall experience on the island

What we offer

A competitive package and plenty of development opportunities

Fulltime

Guest Relations

Entry-level management position responsible for leading and assisting with daily...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Coaches, counsels, and encourages employees
Handles employee questions and concerns
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
Guides daily Front Desk shift operations

Fulltime

Guest Relations Intern

Build upon your classroom studies through our Hotel Internship Program opportuni...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Current college or university student

Job Responsibility

Learn first-hand about a hotel's operations
Immerse in Marriott's culture and business
Gain hands-on experience in hotel management

What we offer

Training, development, recognition
Holistic well-being
True camaraderie with a diverse group of co-workers

Fulltime

F&B Guest Relations Executive

F&B Guest Relations Executive position at Four Points by Sheraton Phuket Patong ...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to ensure staff works together as a team
Complete opening and closing duties
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety
Complete maintenance work orders
Report incidents and accidents

Job Responsibility

Ensure staff is working together as a team
Ensure optimum service and guest needs are met
Complete opening and closing duties
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety
Complete maintenance work orders
Report incidents and accidents
Assist management in hiring, training, scheduling, evaluating employees
Follow company safety and security policies
Welcome and acknowledge all guests

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive community environment
Global team belonging
Professional development opportunities

Fulltime

Guest Relations Manager

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 15, 2025

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