Guest Relations Manager Job at Four Seasons (Tokyo)

Guest Relations Manager

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the R...

Location

United States , Sausalito

Salary:

68000.00 USD / Year

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Prior luxury brand experience
Prior luxury experience
Valid CA driver's license and acceptable driving record
At least 18 years of age
Ability to work weekends/holidays/evenings
Concierge-level knowledge of hotel amenities, restaurants, travel, and transportation information

Job Responsibility

Act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure
Coordinate all department efforts to provide the ultimate personalized guest experience while managing the staff and Front Office Managers
Responsible for the training and supervision of the Bell and Valet Attendants, Front Desk Agents, Assistant Front Office managers, Guest Services and Bell/Valet ensuring that all procedures are performed to Cavallo Point luxury standards

What we offer

Paid Time Off program
Health Benefits
Employee Assistance Program
401k Retirement Option with Company Match
Job training
Promotion from within
Employee discounts on dining and hotel stays
Bonus incentive potential

Fulltime

Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Ranthambore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

Guest Relations Manager

Location

China , Hangzhou

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in related position with Four Seasons or other organization
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest preferences
Mandarin speaking is required

Job Responsibility

Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Works closely with Security to ensure guest and staff safety is a priority

What we offer

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee activities

Fulltime

Guest Relations Manager

Ariel House, a beautifully restored Victorian guesthouse in Dublin 4, is seeking...

Location

Ireland , Dublin

Salary:

40000.00 EUR / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a front office, guest relations or supervisory hospitality role
A natural people person with strong interpersonal and communication skills
Highly organised, detail-focused and calm under pressure
A hands-on approach with the ability to lead by example
Experience in a boutique hotel or guesthouse is a strong advantage

Job Responsibility

Serve as the welcoming face of Ariel House, delivering a personalised guest experience
Lead the front-of-house team with warmth and professionalism
Oversee daily operations including arrivals, departures & guest queries
Respond to feedback and handle issues with empathy and confidence
Maintain excellent standards in service, presentation, and communication
Coordinate with housekeeping and management to ensure smooth operations
Drive a culture of genuine hospitality and attention to detail

What we offer

Competitive salary
Daytime-focused schedule promoting work-life balance
No large-scale corporate pressure – a supportive, people-first culture
A boutique, character-filled working environment
Autonomy and the opportunity to truly shape the guest experience
A welcoming and close-knit team

Fulltime

Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Managing Guest Services and Front Desk Operations
Maintaining Guest Services and Front Desk Goals
Supporting Projects and Policies Related to Guest Experience and Safety
Ensuring and Providing Exceptional Customer Service
Managing and Conducting Human Resource Activities
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluating results to choose the best solution and solve problems

Fulltime

Guest Relations Manager

To oversee and direct all aspects of Guest Relations to maximize guest satisfact...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Degree from School for Tourism & Hotel Management
Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level
Strong written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a multi-cultural team
Ability to focus attention on guest needs, remaining calm and courteous at all time
Ability to promote positive relations with guests and patrons
Able to exercise good judgment with difficult guests

Job Responsibility

Live and project the goal, philosophy, vision, mission and core values of the company
Adheres to company grooming standards at all time
Is a continual source of information, help and assistance to all guests
Prepares the weekly duty rosters
Supervise Guest Relation Officers
Keeps the immediate manager fully informed of all problems or unusual matters of significance
Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently
Conduct house tours / site inspection and special room drops for VIP’s
Escorts all arriving guests to their respective suites
Escorts external guests to their destination

Fulltime

Guest Relations Manager

Join TUI Hotels & Resorts as Guest Relations Manager (TUI BLUE Experience Manage...

Location

Turkey , Marmaris

Salary:

71750.00 TRY / Month

TUI

Expiration Date

Until further notice

Requirements

Strong leadership skills, a positive and engaging character, great team player who leads by example
Must have a strong understanding of English both written and verbal
Confident in performance management, with strong communication skills
Ability to conduct quality assessments and analyse feedback
Fully adaptable and flexible individual with the ability to work well under pressure
Strong organisational and time management skills
The ability to work with a wide range of departments and focus on the overall customer experience
Previous experience in hotel operations and guest experience management within a hotel resort setting
Commitment to sustainability practices

Job Responsibility

Act as a TUI BLUE hotel brand ambassador with in-depth knowledge of the brand and ensure it is being delivered according to TUI specifications
Conduct quality assessments and analyse guest feedback from channels like TripAdvisor and Qualtrics, implement improvement plans, report hotel quality and performance in regular meetings
Manage and motivate your dedicated TUI BLUE team, and all support all hotel departments/colleagues to create a one team ethos
Demonstrate strong leadership skills and passion for customer experience
Maintain a strong relationship with all other Heads of Department, Management and key stakeholders across the TUI Group
Organize and attend hotel events, support VIP visitors, and special groups
Support staff development, conduct performance development reviews, and provide regular training
Address guest requests and complaints and provide ongoing service and compliant resolution training to your team and wider colleagues

What we offer

Local hotel contract with competitive salary
Staff accommodation provided upon request
Free meals and soft drinks provided during working hours
Exceptional approach to learning and career development opportunities including recognised qualifications, TUI Learning Lounge access and language licenses

Fulltime

Guest Relations Manager

Manages the staff at the Front Desk at Four Seasons Hotel Kyoto. Responsible for...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Front Office experience for 3 years
English: Business Level
Japanese: Business Level

Job Responsibility

Manages the staff at the Front Desk
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and back up
Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

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