Guest Relations Manager

• Ensures a warm, professional, and efficient farewell experience for all guests
• Proactively anticipate guest needs to enhance their comfort and satisfaction
• Maintains an organized and fully operational guest relations desk with all necessary resources
• Trains, mentors, and manages the guest relations team to maintain service excellence
• Ensuring the team's adherence to all relevant laws and regulations as well as Group's policies and procedures to provide a safe and healthy environment to guests and staff, free of risks, discriminations, and harassment

• Bachelor's degree in hospitality management, hotel management, or a related field
• Two or more years of relevant experience in various roles within a hotel, including front desk, concierge, or guest services positions
• Ability to understand and empathize with guests' concerns and needs, coupled with the patience to resolve issues to their satisfaction
• Quick thinking and resourcefulness to resolve guest complaints and issues in a timely and efficient manner
• Leadership skills along with the ability to motivate a team into high performance
• Strong sense of responsibility and a professional presentation

great benefits and career development opportunities within the hotel industry