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Guest Relations Manager

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Four Seasons

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Location:
Japan , Kyoto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Manages the staff at the Front Desk at Four Seasons Hotel Kyoto. Responsible for guest check-in/out, financial procedures, safety, security, and resolving guest issues. Works closely with the Guest Experience team.

Job Responsibility:

  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Utilize Golden appropriately for a maximum guest recognition/satisfaction
  • Assures that all financial and credit procedures are followed
  • Follows up on credit problems with Front Office Manager and/or Credit Manager
  • Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
  • Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and back up
  • Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Resolves customer glitch from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner
  • Interaction with guest will be in person and by phone
  • Checks in guest in an efficient and friendly manner, using guest name whenever possible
  • Assures that guest is assigned type of room requested and the correct rate is charged
  • Arranges for luggage to be delivered to guest room
  • Issues correct keys to the guest
  • Checks out guest at end of stay
  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
  • Settles bill accurately through credit card, direct bill / city ledger or cash transaction
  • Conduct monthly Benchmark standard testing to line staff
  • Perform any additional duties as assigned by the Front Office Manager/Director of Rooms
  • Work closely with Guest Experience team for any guest experience/glitch occurred and follow up accordingly

Requirements:

  • Front Office experience for 3 years
  • English: Business Level
  • Japanese: Business Level
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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