Guest Relations Manager

• Serves as the property Manager on Duty and oversees all property operations
• Represents property management in resolving any guest related situation
• Manages the flow of questions and directs guests within the lobby
• Serves as Guest Relations Manager and handles the tracking of service issues
• Utilizes interpersonal and communication skills to lead, influence, and encourage others
• Encourages and builds mutual trust, respect, and cooperation among team members
• Supervises and manages employees
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Handles complaints, settling disputes, and resolving grievances and conflicts
• Maintains a strong working relationship with all departments to support property operations and goals
• Provides services that are above and beyond for customer satisfaction and retention
• Implements the customer recognition/service program
• Ensures property policies are administered fairly and consistently
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Analyzes information and evaluating results to choose the best solution and solve problems
• Maintains high visibility in public areas during peak times
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
• Performs Front Desk duties in high demand times

• High school diploma or GED
• 2 years experience in the guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

Russian/Japanese/Arabic speaker

• Equal opportunity employer
• Valued and celebrated unique backgrounds
• Rich blend of culture, talent, and experiences
• Non-discrimination on any protected basis
• Chance to be proud of the work you do and who you work with
• Opportunity to learn and exemplify the Gold Standards
• Employee Promise, Credo and Service Values