Guest Relations Intern Job at Marriott Bonvoy (Singapore)

Guest Relations Intern

Marriott Bonvoy

Location:
Singapore , Singapore

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

Conduct tours of local areas, explaining local points of interest
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
identify and explain room features to guests
ensure guests’ needs are met, including special requests
arrange transportation for guests/visitors
accept and record wake-up call requests
communicate VIP arrivals to designated personnel
greet and escort VIPs
process, organize and coordinate check-ins, check-outs, room assignments/requests/changes, reservations and cancellations
secure payment
run and review shift logs/daily memo books
log all guest requests, incidents, adjustments and comment cards into computer
prepare and send faxes to appropriate personnel and guests
coordinate delivery of packages and/or boxes to the proper meeting room or guest room
communicate parking procedures to guests/visitors

Requirements:

Follow company policies and procedures
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
assist management in training, scheduling, evaluating, motivating and coaching employees
serve as a role model
develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
comply with quality assurance expectations and standards
enter and locate information using computers and/or POS systems
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Additional Information:

Job Posted:
February 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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