Guest Relations Host Jobs

LaplandUK

Location:
United Kingdom of Great Britain and Northern Ireland, Ascot

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

13.25 GBP / Hour

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Job Description:

Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.

Job Responsibility:

Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic
Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate
Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village
Use of our onsite system to assist guests with a variety of questions, queries, and requests

Requirements:

Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience
Guest-facing position, requiring high-levels of interaction on a consistent basis
Use of technical equipment, including touchscreen tablets
Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity
Remove all piercings (no clear replacements)
Have Natural hair colour and have all long hair in plaits
Arrive on shift with a base layer of natural appearing make-up, no false eye lashes and no false or painted nails
Have all tattoos covered
All jewellery to be removed (Including accessories like tooth gems etc) with the exception of wedding or engagement rings
Leave all watches, including smart watches and phones securely in your locker
Minimum commitment of 3 shifts per week

What we offer:

Hourly pay of £13.25 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
Shuttlebus from Ascot Train Station to event site

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Guest Relations Host