Guest Relations Executive

• Pre-arrival contact to include itinerary creation and confirmation of special requests
• Maintain contact during the visit, liaising with other departments as appropriate
• Ensure an efficient check out and follow up
• Curate bespoke experiences
• Update systems to capture guest preferences for future visits

• Proven customer-facing experience, ideally within the luxury hospitality industry
• Exceptional communication skills with the ability to build rapport and foster positive relationships with both members, guests and wider Estelle teams
• Meticulous attention to detail, ensuring accuracy and quality in all tasks
• Working knowledge of Opera would be advantageous
• Demonstrates a proactive approach, excelling in fast-paced environments
• Comfortable taking initiative and thinking creatively to solve challenges
• Eager to contribute to a dynamic team that values hard work, mutual support, and a positive, enjoyable atmosphere
• Proficient in using technology to effectively gather and analyse guest feedback

Working knowledge of Opera would be advantageous

• Exclusive staff rates
• Biannual socials
• Birthday Wheel surprises
• Stocked colleague spaces
• Daily Smart Fridges
• Forums shaping The Estelle Way
• Provided uniforms and onsite seamstress support
• Biannual company socials plus smaller social and sports groups
• F&B discounts across sister properties
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners)
• Colleague spaces stocked with food, drinks and locally sourced coffee
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift
• Pension, health cash plan and life assurance schemes
• 28 days holiday, inclusive of bank holidays, which increases with length of service
• Colleague Forums and Sustainability Committees
• Recommend-a-friend bonus scheme
• Uniform provided, cleaned, and pressed
• Onsite seamstresses to ensure your uniform is fitted and repaired