Guest Relations Executive, Marriott Bonvoy

Marriott Bonvoy

Location:
Fiji, Momi Bay

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Guest Relations Executive position at Fiji Marriott Resort Momi Bay, responsible for providing exceptional guest service, handling guest inquiries and requests, and ensuring guest satisfaction while maintaining company standards and policies.

Job Responsibility:

Supply guests with directions and information regarding property amenities, services, and hours of operation
Contact appropriate departments to resolve guest requests or problems
Follow up with guests to ensure satisfaction
Receive, record, and relay messages accurately
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel
Report accidents, injuries, and unsafe work conditions
Maintain uniform and personal appearance
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships
Identify and recommend new ideas to increase organizational efficiency

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Eligible for individuals with working rights in Fiji
Chinese speaking ability
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Relations Executive