Guest Relations Executive Job at Four Seasons (Seoul)

F&B Guest Relations Executive

F&B Guest Relations Executive position at Four Points by Sheraton Phuket Patong ...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Ability to ensure staff works together as a team
Complete opening and closing duties
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety
Complete maintenance work orders
Report incidents and accidents

Job Responsibility

Ensure staff is working together as a team
Ensure optimum service and guest needs are met
Complete opening and closing duties
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety
Complete maintenance work orders
Report incidents and accidents
Assist management in hiring, training, scheduling, evaluating employees
Follow company safety and security policies
Welcome and acknowledge all guests

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive community environment
Global team belonging
Professional development opportunities

Fulltime

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manages day-to-day butler services operations
Manages VIP guests and builds rapport
Manages VIP guests' schedules
Maintains high level of privacy and confidentiality
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Encourages trust and cooperation among departments
Serves as role model and provides training
Supports and trains other departments

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Executive Butler

Department head responsible for successful functioning and delivery of critical ...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manage day-to-day butler services operations
Manage VIP guests and build rapport
Manage VIP guests' schedules
Maintain high level of privacy and confidentiality
Supervise Butler Service Desk
Conduct daily stand-ups
Prepare work assignments for Butler team
Coordinate with other departments
Support and train other departments
Manage departmental costs and budgets

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality pro...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Experience in managing training budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Assist with amenities, all special requests, reconfirm details
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Work well with all levels of internal management and team as well as outside clients

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Executive Housekeeper

Responsible for the daily shift operations of Housekeeping, Recreation/Health Cl...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the housekeeping or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Supervises the property general cleaning schedule
Inventories stock to ensure adequate supplies
Supervises daily Housekeeping shift operations
Supports an effective inspection program for all guestrooms and public space
Comprehends budgets, operating statements and payroll progress reports
Responds to and handles guest problems and complaints
Supports a departmental orientation program for employees
Participates in employee progressive discipline procedures

What we offer

Equal opportunity employer
Non-discrimination based on protected basis including disability, veteran status, or other basis protected by applicable law

Fulltime