CrawlJobs Logo
Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Relations Executive

United Kingdom, London · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

We are currently recruiting for an ambitious and passionate Guest Relations Executive who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

Job Responsibility

  • Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction
  • Take and confirm reservations and cancellations
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
  • Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers
  • Contact appropriate individual or department as necessary to resolve guest requests
  • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

Requirements

  • An individual with strong interpersonal skills and good people management ability
  • Being innovative, pro-active and reliable, able to work alone and within a team
  • Sufficient experience in a similar position
  • An ambassador who must have a passion for hospitality
  • Previous experience working within a Customer Service environment preferred
  • Strong Communication skills (verbal, listening, writing)
  • Pro-active and reliable
  • Able to work alone and within a team
  • Good level of English essential

What we offer

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Comprehensive Training and Development program
  • Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
  • Recognition programs
  • Meals at work
  • Uniform
  • Enrolment of Perks at Work - Access to unlimited deals of retailers and more
  • 20 days holiday increasing with service
  • Cycle to work scheme
  • Pension & Life Assurance
  • Awards and recognition celebrations and many more
Marriott Bonvoy - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Relations Executive

8 matching positions

Guest Relations Executive

At Sofitel London St James, we redefine luxury by treating a stay as more than j...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment
  • Strong understanding of luxury service standards and guest engagement
  • Experience handling VIP guests, complaints, and special requests with discretion and professionalism
  • Knowledge of hotel PMS systems (e.g., Opera or similar) is highly desirable
  • Background in hospitality or a related field is an advantage
  • Fluent English is essential
  • Additional languages (especially French) are highly desirable
  • Ability to work shifts, weekends, and public holidays
  • Impeccable grooming and presentation, reflecting Sofitel’s luxury brand image
Job Responsibility
Job Responsibility
  • Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests
  • Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary
  • Prepare suite, limo arrivals and express check in regular guests
  • Support and assist the Front Office team whenever necessary, especially during busy periods
  • Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals
  • Communicate any special requests to the relevant departments in a timely manner
  • Perform related duties and special projects as assigned
  • Liaise with all departments to ensure all guests requests are taken care off
  • Follow Sofitel standards and ensures vision is maintained at all times
  • Co-operate, co-ordinate and communicate with other hotel departments as required
What we offer
What we offer
  • Competitive Salary
  • departmental incentives
  • loyalty bonus of £1,300
  • Employee Benefit Card – Discounted rates at Accor properties worldwide
  • Free Stays in the UK or Ireland (4 nights/year)
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
  • Complimentary Meals While on Duty
  • Special Rates in F&B, Rooms & Spa
  • Be Part of the Largest Hospitality Group in Europe
  • Exceptional Training and Development Opportunities through Apprenticeship Program
  • Fulltime
Read More
Arrow Right

Guest Relations Executive

Process all guest check-ins, verifying guest identity, form of payment, assignin...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Fulltime
Read More
Arrow Right

Guest Relations Executive

The Four Seasons Hotel Seoul is looking for Guest Relations Executive, who share...
Location
Location
Korea, Republic of , Seoul
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hospitality management degree or similar preferred
  • Excellent personal presentation and interpersonal skills
  • Must have solid knowledge of hotel operations, including proficiency in hotel property management systems
  • Knowledge of Opera preferred
  • Knowledgeable about the local area, have a high degree of patience and work with discretion
  • Reading, writing and oral fluency in both Korean & English (additional language a plus)
  • Successful candidates will be a willing team player, comfortable with electronic systems and will to accept assignments on a needed basis in order to promote teamwork
  • Exceptional organizational skills, attention to detail, problem solving abilities and the ability to manage several demanding tasks in a consistently busy environment
  • Must be able to work with flexible hours of schedule
  • Must already possess valid work authorization in South Korea
Job Responsibility
Job Responsibility
  • Assists all VIPs and special attention guests’ activities
  • Seeks out opportunities for guest-centric experiences in all outlets of the hotel and assists every department in putting processes in place to ensure that these opportunities are executed by all employees to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
What we offer
What we offer
  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Fulltime
Read More
Arrow Right

Guest Relations Executive

W Edinburgh is hiring a Guest Relations Executive to join the team! We invite yo...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A keen eye for detail
  • Strong multi-tasking skills
  • Excellent communication skills
  • A positive mindset
  • Creative thinking
  • A genuine passion for working in hospitality
Job Responsibility
Job Responsibility
  • Being an ambassador for the W brand
  • Being the point of contact when dealing with VIP guests, ensuring any special requests are fulfilled
  • Welcome all guests with a smile, eye contact and a friendly verbal greeting
  • Anticipate guest needs and build rapport with guests
  • Creating memorable experiences for our VIP guests
  • Being approachable and caring and thrive on interacting with people
  • Have a proactive approach with high attention to detail
  • An understanding of exceptional levels of guest service
What we offer
What we offer
  • World class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Wellness and mental health programmes
  • Discounted accommodation, food and beverage in over 9,000 hotels all over the world
  • Discounts for your friends and family
  • Specially curated discounts in thousands of shops
  • Fulltime
Read More
Arrow Right

Guest Relations Executive

The Guest Relations Executive is an essential part of the Front Office Team. Wel...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferably a Diploma holder in Hospitality or its equivalent
  • One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Excellent interpersonal and communication skills
  • Knowledge of Opera System would be an added advantage
  • Curiosity and interest in the luxury market
  • Guest-centricity and understanding the importance of guest preferences
  • Kindly note that due to work visa restrictions, position is open to Singaporeans only
Job Responsibility
Job Responsibility
  • Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc
  • Responds to all guest requests in an accurate and timely manner
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
  • Reports to the Duty Manager for further follow-up when necessary
What we offer
What we offer
  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant
  • Fulltime
Read More
Arrow Right

Guest Relations Executive

Guest relations is the main link between all departments from a guest perspectiv...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in guest relations, front office, or customer service within a luxury hotel or five-star hospitality environment
  • Strong understanding of luxury service standards and guest engagement
  • Experience handling VIP guests, complaints, and special requests with discretion and professionalism
  • Knowledge of hotel PMS systems (e.g., Opera or similar) is highly desirable
  • Background in hospitality or a related field is an advantage
  • Fluent English is essential
  • Ability to work shifts, weekends, and public holidays
  • Impeccable grooming and presentation, reflecting Sofitel’s luxury brand image
Job Responsibility
Job Responsibility
  • Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests
  • Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary
  • Prepare suite, limo arrivals and express check in regular guests
  • Support and assist the Front Office team whenever necessary, especially during busy periods
  • Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals
  • Communicate any special requests to the relevant departments in a timely manner
  • Performs related duties and special projects as assigned
  • Liaise with all departments to ensure all guests requests are taken care off
  • Follow Sofitel standards and ensures vision is maintained at all times
  • Co-operate, co-ordinate and communicate with other hotel departments as required
What we offer
What we offer
  • Competitive Salary, departmental incentives and a loyalty bonus of £1,300
  • Employee Benefit Card – Discounted rates at Accor properties worldwide
  • Free Stays in the UK or Ireland (4 nights/year)
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
  • Complimentary Meals While on Duty
  • Special Rates in F&B, Rooms & Spa
  • Be Part of the Largest Hospitality Group in Europe
  • Exceptional Training and Development Opportunities through Apprenticeship Program
  • Global Growth Opportunities
  • Employee Assistance Program with 24/7 GP Access
  • Fulltime
Read More
Arrow Right

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...
Location
Location
India , Jaipur
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 1 year experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Supports all property operations, ensuring that the highest levels of hospitality and service are provided
  • Manages the flow of questions and directs guests within the lobby
  • Supports the tracking and resolution of service issues
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supervises and manages employees
  • Fulltime
Read More
Arrow Right

Guest Relations Executive - Food and Beverage

The Guest Relations Executive is the first person to interact with guests in our...
Location
Location
Indonesia , Bali
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working a minimum of 1 year in Food & Beverage service or previous experience in a luxury hotel or resort
  • Excellent communication and organization skills
  • reading, writing, and oral proficiency in the English language
  • Have good administration and computer skill (Excel, Word) or other Food & Beverage computer system
  • Thrive working in a fast paced, and large team environment
  • Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts
  • Ability to multi-task in a high volume and demanding environment
  • Strong problem-solving skills, ability to handle difficult situations and guests
  • Degree or Diploma in Hotel Management are preferred
Job Responsibility
Job Responsibility
  • Welcome guests and provide exceptional service during their dining experience while collaborating with a team of servers
  • Manage the reception desk and review the reservations book
  • Respond to all inquiries for restaurant reservations
  • Ensure cleanliness of each section of the dining rooms, make necessary improvements, and check each table before opening to ensure it is properly set
  • Develop a complete working knowledge of the menus, menu ingredients and restaurant information
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right