Guest Relations Executive, Rooms Reservations

• Maintain a seamless booking process, adhering to the hotel’s service standards to create a lasting positive impression
• Respond to and manage incoming reservations via phone and email, assisting guests with inquiries, tailoring responses to guests' specific needs and preferences, and ensuring that all details are accurately captured
• Proactively identify and optimize booking opportunities while maintaining a high level of guest engagement through a deep knowledge of the hotel’s services and amenities

• Preferably a Diploma in Hospitality or its equivalent
• One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Pleasant disposition with strong interpersonal and communication skills
• Passion and curiosity in the luxury market
• Guest-centricity and understanding the importance of guest preferences
• Good organisational skills, ability to prioritize workload and handle pressure
• Knowledge of Opera System would be an added advantage
• Open to Singaporeans only (due to work visa restrictions)

Knowledge of Opera System would be an added advantage

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant