Guest Relations Coordinator Job at Marriott Bonvoy (St. Thomas)

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Guest Relations Supervisor

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor t...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a guest relations or front office supervisory role, preferably in a large scale, high volume, luxury hotel or resort
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong leadership abilities and experience in team management
Proven problem-solving skills and the ability to make decisions in a fast-paced environment
Fluency in English
Proficiency in hotel management software systems, such as Opera PMS
Detailed-oriented with exceptional organisational skills
Empathetic approach to guest service with a genuine passion for hospitality
Cultural sensitivity and awareness
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure
Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met
Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction
Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs
Maintain detailed guest profiles and records of preferences to enhance future visits
Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards
Coordinate special guest events, amenities, and welcome arrangements
Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement
Promote the local culture and attractions of Phu Quoc, enhancing guests' overall experience on the island

What we offer

A competitive package and plenty of development opportunities

Fulltime

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...

Location

Thailand

Salary:

Not provided

Le Cordon Bleu

Expiration Date

Until further notice

Requirements

Minimum education of Vocational certificate in any discipline
Minimum of 1-2 years of relevant experience
Good communication skills both written and verbal communication both Thai and English
Good Interpersonal skills
Ability to liaise with other departments within the school
Proficiency in Microsoft Office programs
Word, Excel and Outlook

Job Responsibility

Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
Handle telephone calls and consider directing them to the appropriate personnel as needed
Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
Other assignments as assigned by supervisor

Guest Relations Associate

The Alinea Group seeks a Guest Relations Associate. The ideal candidate has extr...

Location

United States

Salary:

19.50 - 20.00 USD / Hour

ALINEA

Expiration Date

Until further notice

Requirements

Outstanding written communication abilities
Excellent organizational and time-management skills
Works well on both a team and independently
Familiarity with hospitality industry standards
Anticipate restaurant team and guest needs
Adaptability and resourcefulness in a fast-changing environment
Must be eligible to legally work in the United States

Job Responsibility

Data entry
Maintaining a positive, empathetic, and professional attitude toward customers while responding promptly to their email inquires
Communicating and coordinating with colleagues as necessary in either lead or support roles as assigned daily
Supporting the restaurants by: Preparing reservation by compiling detailed notes on dietary restrictions, celebrations, mobility restrictions, VIP status, and special requests, Ensuring all reservation details have been reviewed for accuracy, Creating and sending daily and weekly reports using Excel, Google Sheets, and Gmail, Communicating directly with Managers, Chefs, and Ownership regarding food allergies, special requests, guest feedback, and press inquires, Reaching out to the waitlists to assist with bookings including large parties, Assisting guests with using Tock (reservation platform) by making bookings, adding supplements or beverage pairings, rescheduling bookings, cancel and refunding bookings
Support the Event’s Manager by: Distributing BEO’s and Guest lists, Communicating dietary needs of guests to the kitchen, Preparing reservations
Running other daily Guest Relations reports and tasks including: Tonight and Tomorrow Chef Reports, Multiple Visit/ Cross Venue Reports, T-shirt Order Reports which include creating shipping labels and communicating with the Facilities Department, Critic Check, Other resorts that may be created depending on the companies needs
Assist guests with the purchase and redemption of gift cards on Customer Connection platform
Answer emails, track packages, issue replacements refunds, and other tasks for the Aviary Book website

What we offer

Medical, vision, dental and life benefits available on the 1st month following full-time employment
50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
Paid time off
401(K) with a company match of up to 4% of deferred earnings
CTA/Ventra discount available after 1 month of full-time employment
Employee Dining Discount, 20% to any Alinea Group restaurant
Referral Bonus Program available

Fulltime

Office Coordinator - Owner Relations

Performs secretarial work, bookkeeping, contract management, and other administr...

Location

United States , Captiva

Salary:

18.00 - 22.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Some college or vocational-tech training preferred
2-5 years of clerical/administrative experience in a related position, property management preferred
Must have a valid driver’s license
Must be legally authorized to work in the United States
Advanced knowledge of the hospitality and property management fields
Considerable working knowledge of other major areas and the skill to integrate and communicate that information
Skill in studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches
Ability to make decisions with only general policies and procedures for guidance
Highly developed communication skills to frequently negotiate, persuade and influence other managerial personnel, hotel guests and/or corporate clients

Job Responsibility

Performs secretarial work, bookkeeping, contract management, and other administrative duties as directed
Learn all required property specific software/systems including SMS Host
Learn and develop proficiency with the new contract management system - Concord
Ongoing management of all property contracts and agreements with Concord system
Generate new agreements, share (with owners) and obtain signatures using the Canary/Concord systems
Produce weekly property inventory reports
Produce weekly updates on RMA status
Assist in scheduling owner meetings for the Owner Relations team
Manage and forward incoming emails from the Owner Relations email account
Manage and update all owner information and data

What we offer

Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs
Complimentary Meal during Shift

Fulltime

Rooms Controller

As a Rooms Controller at JW Marriott Tampa Water Street, you will coordinate roo...

Location

United States , Tampa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Assign room according to guest request and preferences whenever possible
pre-register designated guests and prepare key packets
organize and coordinate check-in/pre-registration procedures for arriving groups
review, track and accommodate requests for room/check-out changes when possible
communicate status to appropriate staff
confirm reservations and cancellations
review out-of-order rooms daily
ensure rates match market codes and document exceptions
verify and adjust billing for guests
file guest paperwork or documentation

Job Responsibility

Assign room according to guest request and preferences whenever possible
organize and coordinate check-in/pre-registration procedures for arriving groups
review, track and accommodate requests for room/check-out changes when possible
confirm reservations and cancellations
ensure rates match market codes and document exceptions
verify and adjust billing for guests
follow up with guests to ensure their requests or problems have been met
comply with quality assurance standards
coordinate tasks and work with other departments.

What we offer

Opportunities for training, development, recognition
focus on holistic well-being
camaraderie with diverse group of co-workers
work experience in a luxury environment.

Fulltime

New

Assistant Guest Relations Manager

Assist in overseeing daily guest relations operations. Supervise, guide, and men...

Location

Egypt , Sharm El-Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

High or Intermediate qualification
Bachelor’s degree in Hospitality, Business Administration, or related field preferred
2–4 years of experience in guest relations, front office, or customer service roles
Previous experience assisting in managing guest services operations
Strong knowledge of guest relations procedures, hospitality standards, and service protocols
Ability to handle guest inquiries, requests, complaints, and conflicts professionally
Excellent interpersonal, communication, and problem-solving skills
Ability to supervise and coordinate front-line staff when required
Strong organizational and time-management skills
Proficiency in MS Office (Word, Excel, Outlook) and guest management software

Job Responsibility

Assist in overseeing daily guest relations operations
Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
Handle guest inquiries, complaints, and special requests professionally and promptly
Provide personalized service to VIP and international guests, including Russian-speaking clientele
Ensure smooth check-in, check-out, registration, and room allocation procedures
Maintain accurate guest records, incident reports, and service logs
Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
Assist in planning, organizing, and implementing guest service initiatives and events
Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
Support staff training, development, and performance evaluation programs

Fulltime

HK Coordinator

Run sold room reports, verify room status, determine discrepant rooms, prioritiz...

Location

Thailand , Chiang Mai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Run sold room reports
Verify room status
Determine discrepant rooms
Prioritize room cleaning
Update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare and distribute room assignments to Housekeeping staff
Record, monitor, and update list of ‘Do Not Disturb' rooms

Fulltime

Guest Relations Coordinator

Marriott Bonvoy

Location:
United States , St. Thomas

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 29, 2025

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Guest Relations Coordinator

Marriott Bonvoy

Location:United States , St. Thomas

Category:Hospitality and Tourism

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:November 29, 2025

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Location:
United States , St. Thomas

Category:
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Contract Type:
Employment contract

Job Posted:
November 29, 2025