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Maison Estelle Logo Maison Estelle · Hospitality and Tourism

Guest Relations Coordinator

United Kingdom, Witney 33475.00 - 36475.00 GBP / Year · Job Posted June 09, 2026
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Job Description

We are looking for a dynamic Guest Relations Coordinator to support our Guest Relations team hosting our VIP members and guests. In this role, you will need excellent administration, organisation, and communication skills to ensure a seamless and luxurious arrival and departure experience, while proactively addressing all guest preferences to guarantee their satisfaction throughout their visit. Our Guest Relations team plays a key role in shaping the entire guest experience, ensuring every interaction is smooth, thoughtful, and tailored to individual preferences. From the moment guests inquire about their stay to the final farewell, the team provides exceptional service. By anticipating needs, responding promptly, and going above and beyond, we create a welcoming and personal atmosphere that makes guests feel truly valued.

Job Responsibility

  • Support our Guest Relations team hosting our VIP members and guests
  • Ensure a seamless and luxurious arrival and departure experience
  • Proactively address all guest preferences to guarantee their satisfaction throughout their visit

Requirements

  • Proven hospitality experience, ideally in a luxury setting
  • Exceptional communication skills with the ability to establish rapport and foster positive relationships with both members and guests
  • A collaborative team player, skilled at building strong relationships across internal departments
  • Meticulous attention to detail, ensuring accuracy and quality in all tasks
  • Demonstrates a proactive approach, excelling in fast paced environments
  • Strong PC user and administration skills. Learning new systems comes naturally to you
  • Eager to contribute to a dynamic team that values hard work, mutual support, and a positive enjoyable atmosphere

What we offer

  • Exclusive staff rates
  • Biannual company socials plus smaller social and sports groups
  • F&B discounts across sister properties
  • Estelleversary gifting for all employees
  • Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
  • Meals during shift
  • Cycle to Work scheme
  • Pension, health cash plan and life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Colleague Forums and Sustainability Committees
  • Recommend-a-friend bonus scheme
  • Uniform provided, cleaned, and pressed
  • Onsite seamstresses
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