Guest Relations Coordinator Job at Marriott Bonvoy (Cleveland)

Guest Relations Coordinator

Our Property Administrative Specialists play an important role in a number of vi...

Location

United States

Salary:

28.85 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Create a safe workplace
Follow company policies and procedures
Uphold quality standards
Ensure professional uniform, personal appearance, and communications
Develop and maintain positive working relationships with other employees and departments
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Report accidents, injuries, and unsafe work conditions to manager
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Stand, sit, or walk for an extended period of time

Job Responsibility

Provide administrative support across departments (e.g., Guest Services, Engineering, Food & Beverage)
Prepare documents using word processing, spreadsheet, database, or presentation software
Serve as the point of contact for clients and vendors
Act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)

Fulltime

Guest Relations Coordinator

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , New Orleans

Salary:

17.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Ensuring transactions feel like part of the experience
Delivering the 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Exemplifying the Employee Promise, Credo and Service Values

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton St. Thomas focused on d...

Location

United States , St. Thomas

Salary:

23.51 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Excellent written and communication skills in English
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information

What we offer

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development opportunities

Fulltime

New

Guest Relations Manager

We are looking for a Guest Relations Manager to act as an 'Ambassador' for the R...

Location

United States , Sausalito

Salary:

68000.00 USD / Year

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Prior luxury brand experience
Prior luxury experience
Valid CA driver's license and acceptable driving record
At least 18 years of age
Ability to work weekends/holidays/evenings
Concierge-level knowledge of hotel amenities, restaurants, travel, and transportation information

Job Responsibility

Act as an 'Ambassador' for the Resort providing guest recognition pre arrival, throughout the guest stay, and after departure
Coordinate all department efforts to provide the ultimate personalized guest experience while managing the staff and Front Office Managers
Responsible for the training and supervision of the Bell and Valet Attendants, Front Desk Agents, Assistant Front Office managers, Guest Services and Bell/Valet ensuring that all procedures are performed to Cavallo Point luxury standards

What we offer

Paid Time Off program
Health Benefits
Employee Assistance Program
401k Retirement Option with Company Match
Job training
Promotion from within
Employee discounts on dining and hotel stays
Bonus incentive potential

Fulltime

Guest Relations Supervisor

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are m...

Location

Egypt , Sharm El Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

At least a Bachelor's Degree
At least 4 years of experience in the industry
Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian
Prior attendance in seminars and trainings related to the job
MS Office applications, Front Office programmers (Fidelio, Opera etc.)
Is familiar with guest profiles based on his/her experience
Instructs colleagues that are less experienced on how to address guests
Expected to use complex devices and equipment related to the job
Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field

Job Responsibility

Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met
Compiles and distributes list of anticipated services and amenities to relevant departments
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved
Follows up with guests to ensure their requests or problems have been met to their satisfaction
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly
Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Writes down any comments, requests, suggestions and complaints received from guests during the day
Asks guests to fill out a questionnaire during the day
Assesses the results of the questionnaire

Fulltime

Guest Relations Manager

Location

China , Hangzhou

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in related position with Four Seasons or other organization
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest preferences
Mandarin speaking is required

Job Responsibility

Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Credit Manager
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Works closely with Security to ensure guest and staff safety is a priority

What we offer

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee activities

Fulltime

Assistant Guest Relations Manager

Performance management to assist in recruiting, training, and onboarding new gue...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree in Hospitality Management or related disciplines
Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
Excellent leadership, communications and interpersonal skills
Passionate and service oriented
Excellent command of written and spoken Chinese and English

Job Responsibility

Performance management to assist in recruiting, training, and onboarding new guest services staff
Conduct regular performance evaluations and provide constructive feedback to team members
Standard maintenance to ensure all team members adhere to established service standards (e.g., greeting protocols, phone etiquette, dress code)
To handle escalated complaints or service failures from tenants and VIP guests
Work with event team to monitor and order supplies for the front desk and meeting rooms
Assist in planning and executing tenant appreciation events, holiday parties, or building-wide meetings
Coordinate logistics with vendors and the events team

Fulltime

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Guest Relations Coordinator

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