Guest Relations Coordinator Job at Marriott Bonvoy (Cleveland)

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton St. Thomas focused on d...

Location

United States , St. Thomas

Salary:

23.51 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Excellent written and communication skills in English
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information

What we offer

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development opportunities

Fulltime

Guest Relations Officer

Le Cordon Bleu Dusit Culinary School is a joint venture company with its presenc...

Location

Thailand

Salary:

Not provided

Le Cordon Bleu

Expiration Date

Until further notice

Requirements

Minimum education of Vocational certificate in any discipline
Minimum of 1-2 years of relevant experience
Good communication skills both written and verbal communication both Thai and English
Good Interpersonal skills
Ability to liaise with other departments within the school
Proficiency in Microsoft Office programs
Word, Excel and Outlook

Job Responsibility

Serve as the primary point of contact for all guest-relations tasks with an active presence in the reception area and throughout the school
Welcome and greet guests upon arrival, assist during their visit, and ensure a warm farewell upon their departure
Collaborate closely with the Marketing team to ensure consistent and high-quality service delivery
Develop and maintain a thorough knowledge of the school’s courses and programs, tuition and fees, rules and regulations, and school facilities to provide accurate and detailed information to guests and students
Actively promotes in-house events and activities, and stays informed about special events and new course promotions to assist guests with accurate and timely information
Handle telephone calls and consider directing them to the appropriate personnel as needed
Manage the receipt and dispatch of documents and packages, ensuring they are delivered on time
Assist and coordinate with Student Services Officers and the Government Liaison Officer on student-related matters
Other assignments as assigned by supervisor

Guest Relations Associate

The Alinea Group seeks a Guest Relations Associate. The ideal candidate has extr...

Location

United States

Salary:

19.50 - 20.00 USD / Hour

ALINEA

Expiration Date

Until further notice

Requirements

Outstanding written communication abilities
Excellent organizational and time-management skills
Works well on both a team and independently
Familiarity with hospitality industry standards
Anticipate restaurant team and guest needs
Adaptability and resourcefulness in a fast-changing environment
Must be eligible to legally work in the United States

Job Responsibility

Data entry
Maintaining a positive, empathetic, and professional attitude toward customers while responding promptly to their email inquires
Communicating and coordinating with colleagues as necessary in either lead or support roles as assigned daily
Supporting the restaurants by: Preparing reservation by compiling detailed notes on dietary restrictions, celebrations, mobility restrictions, VIP status, and special requests, Ensuring all reservation details have been reviewed for accuracy, Creating and sending daily and weekly reports using Excel, Google Sheets, and Gmail, Communicating directly with Managers, Chefs, and Ownership regarding food allergies, special requests, guest feedback, and press inquires, Reaching out to the waitlists to assist with bookings including large parties, Assisting guests with using Tock (reservation platform) by making bookings, adding supplements or beverage pairings, rescheduling bookings, cancel and refunding bookings
Support the Event’s Manager by: Distributing BEO’s and Guest lists, Communicating dietary needs of guests to the kitchen, Preparing reservations
Running other daily Guest Relations reports and tasks including: Tonight and Tomorrow Chef Reports, Multiple Visit/ Cross Venue Reports, T-shirt Order Reports which include creating shipping labels and communicating with the Facilities Department, Critic Check, Other resorts that may be created depending on the companies needs
Assist guests with the purchase and redemption of gift cards on Customer Connection platform
Answer emails, track packages, issue replacements refunds, and other tasks for the Aviary Book website

What we offer

Medical, vision, dental and life benefits available on the 1st month following full-time employment
50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
Paid time off
401(K) with a company match of up to 4% of deferred earnings
CTA/Ventra discount available after 1 month of full-time employment
Employee Dining Discount, 20% to any Alinea Group restaurant
Referral Bonus Program available

Fulltime

Rooms Controller

As a Rooms Controller at JW Marriott Tampa Water Street, you will coordinate roo...

Location

United States , Tampa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Assign room according to guest request and preferences whenever possible
pre-register designated guests and prepare key packets
organize and coordinate check-in/pre-registration procedures for arriving groups
review, track and accommodate requests for room/check-out changes when possible
communicate status to appropriate staff
confirm reservations and cancellations
review out-of-order rooms daily
ensure rates match market codes and document exceptions
verify and adjust billing for guests
file guest paperwork or documentation

Job Responsibility

Assign room according to guest request and preferences whenever possible
organize and coordinate check-in/pre-registration procedures for arriving groups
review, track and accommodate requests for room/check-out changes when possible
confirm reservations and cancellations
ensure rates match market codes and document exceptions
verify and adjust billing for guests
follow up with guests to ensure their requests or problems have been met
comply with quality assurance standards
coordinate tasks and work with other departments.

What we offer

Opportunities for training, development, recognition
focus on holistic well-being
camaraderie with diverse group of co-workers
work experience in a luxury environment.

Fulltime

Assistant Guest Relations Manager

Assist in overseeing daily guest relations operations. Supervise, guide, and men...

Location

Egypt , Sharm El-Sheikh

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

High or Intermediate qualification
Bachelor’s degree in Hospitality, Business Administration, or related field preferred
2–4 years of experience in guest relations, front office, or customer service roles
Previous experience assisting in managing guest services operations
Strong knowledge of guest relations procedures, hospitality standards, and service protocols
Ability to handle guest inquiries, requests, complaints, and conflicts professionally
Excellent interpersonal, communication, and problem-solving skills
Ability to supervise and coordinate front-line staff when required
Strong organizational and time-management skills
Proficiency in MS Office (Word, Excel, Outlook) and guest management software

Job Responsibility

Assist in overseeing daily guest relations operations
Supervise, guide, and mentor guest relations staff, including front desk, concierge, and service teams
Handle guest inquiries, complaints, and special requests professionally and promptly
Provide personalized service to VIP and international guests, including Russian-speaking clientele
Ensure smooth check-in, check-out, registration, and room allocation procedures
Maintain accurate guest records, incident reports, and service logs
Coordinate with housekeeping, maintenance, security, and other departments to resolve guest issues efficiently
Assist in planning, organizing, and implementing guest service initiatives and events
Conduct regular inspections of guest areas to ensure cleanliness, safety, and service quality
Support staff training, development, and performance evaluation programs

Fulltime

HK Coordinator

Run sold room reports, verify room status, determine discrepant rooms, prioritiz...

Location

Thailand , Chiang Mai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Run sold room reports
Verify room status
Determine discrepant rooms
Prioritize room cleaning
Update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare and distribute room assignments to Housekeeping staff
Record, monitor, and update list of ‘Do Not Disturb' rooms

Fulltime

New

Guest Services Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

United States of America , Los Angeles

Salary:

85000.00 - 95000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff
Completes all required payroll documentation and prepares accurate labor forecasts
Performs all reasonable services requested by guests, anticipates their needs
Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security
Coordinates seamless cooperation among Guest Service and Concierge
Handles guest complaints related to Guest Services and Concierge with professionalism, maturity, and discretion
Develops action plans to address recurring service glitches within Guest Services and Concierge
Responds appropriately and efficiently to all hotel emergencies or safety situations
Oversees the welcoming of all curbside guests and VIP arrivals
Coordinates management lobby presence during peak arrival and departure periods

Job Responsibility

Demonstrates strong foundational knowledge of team building
Ensures consistency across Guest Services and Concierge by developing, implementing, and maintaining clear policies, procedures, and standard practices
Ensures all Guest Services, Valet, Bell, and Concierge colleagues consistently comply with core and culture service standards
Serves as a highly visible leader in the public areas
Interviews, selects, trains, coaches, and supervises staff
Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
Designates a qualified supervisor or manager to oversee operations when absent
Builds schedule coverage for Guest Services and Concierge
Personally engages in guest complaint resolution
Ensures glitches and service recovery follow‑ups are completed accurately

What we offer

Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

Guest Relations Coordinator

Marriott Bonvoy

Location:
United States , Cleveland

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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