Guest Relations Attendant

• Respond to any questions from guests and follow up to ensure their requests have been met to their satisfaction
• Take and confirm reservations and cancellations
• Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities
• Respond to guest requests for special arrangements or services
• Contact appropriate individuals or departments as necessary to resolve guest needs
• Deliver amenities to guest rooms, arrange and serve F&B amenities upon arrival, and maintain control over inventory in the Guest Relations storage area
• Process operational needs
• Address guest requests
• Complete reports
• Share the highlights of the local area
• Create a safe work place
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Stand, sit, or walk for an extended time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance
• Ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• Excellent verbal and written communication skills in English
• Excellent customer service skills
• Ability to multitask and assist multiple guests simultaneously
• Minimum of 1 year experience in customer service within a luxury hotel or luxury environment
• Previous hotel experience preferred
• Strong focus and ability to follow up on guest requests (e.g., lost luggage process)
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification required

Previous hotel experience

• Chance to be proud of the work you do and who you work with
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you