Guest Relations Associate Job at Marriott Bonvoy (Bengaluru)

Guest Relations Associate

The Alinea Group seeks a Guest Relations Associate. The ideal candidate has extr...

Location

United States

Salary:

19.50 - 20.00 USD / Hour

ALINEA

Expiration Date

Until further notice

Requirements

Outstanding written communication abilities
Excellent organizational and time-management skills
Works well on both a team and independently
Familiarity with hospitality industry standards
Anticipate restaurant team and guest needs
Adaptability and resourcefulness in a fast-changing environment
Must be eligible to legally work in the United States

Job Responsibility

Data entry
Maintaining a positive, empathetic, and professional attitude toward customers while responding promptly to their email inquires
Communicating and coordinating with colleagues as necessary in either lead or support roles as assigned daily
Supporting the restaurants by: Preparing reservation by compiling detailed notes on dietary restrictions, celebrations, mobility restrictions, VIP status, and special requests, Ensuring all reservation details have been reviewed for accuracy, Creating and sending daily and weekly reports using Excel, Google Sheets, and Gmail, Communicating directly with Managers, Chefs, and Ownership regarding food allergies, special requests, guest feedback, and press inquires, Reaching out to the waitlists to assist with bookings including large parties, Assisting guests with using Tock (reservation platform) by making bookings, adding supplements or beverage pairings, rescheduling bookings, cancel and refunding bookings
Support the Event’s Manager by: Distributing BEO’s and Guest lists, Communicating dietary needs of guests to the kitchen, Preparing reservations
Running other daily Guest Relations reports and tasks including: Tonight and Tomorrow Chef Reports, Multiple Visit/ Cross Venue Reports, T-shirt Order Reports which include creating shipping labels and communicating with the Facilities Department, Critic Check, Other resorts that may be created depending on the companies needs
Assist guests with the purchase and redemption of gift cards on Customer Connection platform
Answer emails, track packages, issue replacements refunds, and other tasks for the Aviary Book website

What we offer

Medical, vision, dental and life benefits available on the 1st month following full-time employment
50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
Paid time off
401(K) with a company match of up to 4% of deferred earnings
CTA/Ventra discount available after 1 month of full-time employment
Employee Dining Discount, 20% to any Alinea Group restaurant
Referral Bonus Program available

Fulltime

Associate - Guest Relations

Indiana University Health is Indiana's most comprehensive health system, compris...

Location

United States , Fishers

Salary:

Not provided

OysterLink

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Ability to work full-time day shifts, Monday through Friday, 5:30 am to 2 pm
Excellent interpersonal and communication skills
Concierge level customer service attitude
Ability to provide accurate directions and information
Previous concierge or healthcare experience preferred
Commitment to supporting patient experience
Strong communication and interpersonal skills
Ability to provide clear and concise information to diverse audiences
Commitment to maintaining the organization’s mission and values

Job Responsibility

Welcome all guests in a friendly and helpful manner
Provide accurate and up-to-date information to visitors
Give clear directions within the hospital and adjoining medical facilities
Serve as an information resource and assist with inquiries
Embrace and demonstrate the mission and vision of the organization as a culture champion
Maintain a concierge level customer service attitude
Support patient experience initiatives through exceptional guest relations

What we offer

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Employee wellness programs

Fulltime

Guest Relations & Manager on Duty

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

Luxembourg , Luxembourg

Salary:

45000.00 EUR / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area
A good command of French and English is essential
Applicants must be legally authorized to work in Luxembourg at the time of application

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided
Represents property management in resolving any guest or property related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Maintains a strong working relationship with all departments to support property operations and goals
Communicates any variations to the established norms to the appropriate department in a timely manner
Sends copy of MOD report to all departments on a daily basis
Strives to improve service performance
Ensures compliance with all policies, standards and procedures
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

What we offer

Explore Rates: Discover the world with your loved ones through special discounted rates at Marriott hotels worldwide
Lunch support on working days
Development Opportunities: committed to your growth through professional development, training and international career opportunities
Diverse and Inclusive Culture: team that values diversity, inclusion and collaboration in an international environment
TakeCare Program: supports well-being, community and personal growth

Fulltime

Guest Service Associate - Housekeeping

Respond promptly to requests from guests and other departments... Perform other ...

Location

India , Indore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances

Fulltime

Guest Service Associate - Housekeeping

Location

India , Chennai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None (license or certification)

Job Responsibility

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances

Fulltime

Guest Service Associate - Food & Beverage

Complete closing duties, including storing all reusable goods, breaking down goo...

Location

India , Kochi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
Set up, stock, and maintain work areas
Inspect the cleanliness and presentation of all china, glass, and silver prior to use
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language, and answer telephones using appropriate etiquette

Fulltime

Guest Service Associate - Housekeeping

Run sold room reports, verify room status, determine discrepant rooms, prioritiz...

Location

India , Chennai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None

Job Responsibility

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare and distribute room assignments to Housekeeping staff
Record, monitor, and update list of 'Do Not Disturb' rooms
Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list
Complete required Housekeeping paperwork
Follow all company and safety and security policies and procedures
report any maintenance problems, safety hazards, accidents, or injuries

Fulltime

Guest Relation Associate

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Build an experience that is memorable and unique
Deliver a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area

Fulltime

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