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Guest Relations Associate - Front Office

India, Navi Mumbai · Job Posted June 30, 2026
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Job Description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility

  • Give guests a smooth check-in and check-out
  • Build memorable and unique guest experiences
  • Take initiative to deliver a wide range of services that guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share the highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
  • Protecting company assets
  • Upholding quality standards
  • Ensuring professional uniform, personal appearance, and communications
  • Stand, sit, or walk for an extended time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • None

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