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Four Seasons · Hospitality and Tourism

Guest Relations Assistant Manager

China, Taipa Employment contract · Job Posted May 29, 2026

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Job Responsibility

Manage the Guest Relations staff and ensure communications and follow-up on any problems, guest requests or special requirements
Monitor and train staff to assure that Forbes standards are being met, conduct performance review and disciplinary actions for staff when needed
Resolve guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Coordinate arrivals, departures and billing requirements
Block rooms for arrivals and ensures any discrepancies are resolved
Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

Requirements

Excellent reading, writing and oral proficiency in the Cantonese, Mandarin and English language
Bachelor degree, preferable in hotel management
1-2 years in a Front Office management or supervisory role
Strong attention to details and organizational abilities
Strong leadership, team management and interpersonal skills
Pleasant and caring attitude towards the guests
Applicants must hold a Macau ID due to work permit restriction

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Four Seasons - All Job Offers

Taipa

Guest Relations Assistant Manager

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