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The Guest Relations Assistant Manager assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP and other special selection of guests while complying with all Four Seasons’ policies and procedures and reports directly to the Guest Relations Manager.
Job Responsibility:
Assist in managing all VIP, Special Attention, Specialty Suite and High Return Guests, including coordinating and monitoring directly between guest and all necessary departments
Assist in overseeing all Elite guests stays
which includes pre-arrival, room allocation, preferences, meet and greet upon arrival, and touching base with them throughout their stay
Assist in overseeing the curbside arrival of VIP guests
Perform all reasonable services guests may require, memorize their preferences & anticipate guest requests and requirements in order to satisfy them efficiently and promptly
Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events
Communicate and collaborate closely with the Guest Relations Manager
Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance
Requirements:
Front Desk / Guest Relations experience in luxury hospitality operations
natural talent for ensuring guests feel at home
excellent interpersonal and relationship-building skills
exceptional eye for detail
possess the legal right to work in France at the time of application
fluency in French and English
knowledge of Opera PMS
What we offer:
Uniform supplied and laundered for operating staff
One meal per shift
Bonus paid at the end of the 2nd consecutive season
Access to Staff House with games, gym
Dedicated shuttle service
Room provided (shared or single) or monthly housing allowance
Various discounts in restaurants, ski pass, access to Mont Blanc Tunnel, Saint Gervais thermal baths, Ciné Mont-Blanc and other local attractions