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The Guest Relations Assistant Manager assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP and other special selection of guests while complying with all Four Seasons’ policies and procedures and reports directly to the Guest Relations Manager.
Job Responsibility:
Assist in managing all VIP, Special Attention, Specialty Suite and High Return Guests, including coordinating and monitoring directly between guest and all necessary departments
Assist in overseeing all Elite guests stays
which includes pre-arrival, room allocation, preferences, meet and greet upon arrival, and touching base with them throughout their stay
Assist in overseeing the curbside arrival of VIP guests
Perform all reasonable services guests may require, memorize their preferences & anticipate guest requests and requirements in order to satisfy them efficiently and promptly
Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events
Communicate and collaborate closely with the Guest Relations Manager
Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance
Requirements:
Front Desk / Guest Relations experience in luxury hospitality operations
a natural talent for ensuring our guests feel at home
excellent interpersonal and relationship-building skills
an exceptional eye for detail
must possess the legal right to work in France at the time of application
fluency in French and English
knowledge of Opera PMS is required
What we offer:
Uniform supplied et laundered for operating staff
One meal per shift
To reward employee loyalty, a bonus is paid at the end of the 2nd consecutive season (Winter-Winter / Summer-Winter)
Benefit from fully equipped experience in one of the most popular resorts for mountain and outdoor enthusiasts
In our Staff House, you can challenge your colleagues to a game of PlayStation or Switch, relax to the sound of the piano or acoustic guitar ... or work out in our gym
A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights
The room provided is either shared or single (for executive and night positions)
For those wishing to find their own accommodation, a monthly housing allowance will be provided
Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc and other local attractions