Guest Relations Ambassador Job at SOFITEL (Ras Al-Khaimah)

Job Description

To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures. To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.

Job Responsibility

To provide a personalized service to all the guests
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements
To personally welcome guests and escort them
To offer welcome drinks and towels to check-in guests
To present the outlets and describe the hotel services
To ensure uncompromising levels of cleanliness and maintenance
To use appropriate materials, equipments and supplies
To use the proper telephone etiquette
To be most of the time in the guest area and to socialize with guests
To ensure that the privacy of the guests and the confidentiality of the information is respected
To manage any guest complaint in a professional manner
To call the Guest Experience Manager or Front Office Manager for advice
To be fully aware of and to report all guest comments or complaints
To do a proper filing and handover between the shifts
To be aware of all VIPs visiting or staying in the hotel
To properly use all the equipment and PMS
To daily read the logbook and to sign it and update the activity reports
To be updated with all the happenings in the hotel
To attend a daily line up briefing
To promote the Accor loyalty programs
To maintain an atmosphere of high morale and a happy working relationship
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department
To carry out any other reasonable duties as assigned

Requirements

To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements
To personally welcome guests and escort them to their rooms, outlets or other public areas as requested
To offer welcome drinks and towels to check-in guests at the reception
To present the outlets and describe the hotel services to the guest and to promote the internal activities and events
To ensure uncompromising levels of cleanliness and maintenance through own responsibility
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly
To use the proper telephone etiquette as per Sofitel standards
To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships
To ensure that the privacy of the guests and the confidentiality of the information is respected
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
To call the Guest Experience Manager or Front Office Manager for advice in serious cases or if an approval is required
To be fully aware of and to report all guest comments or complaints
To do a proper filing and handover between the shifts
To be aware of all VIPs visiting or staying in the hotel
To properly use all the equipment and PMS
To daily read the logbook and to sign it and update the activity reports
To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news
To attend a daily line up briefing with the guest relation team to recapitulate tasks and activity
To promote the Accor loyalty programs
To maintain an atmosphere of high morale and a happy working relationship among the team
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department
To carry out any other reasonable duties as assigned by the Guest Experience Manager and the Front Office Manager

What we offer

meaningful employment
a warm and welcoming culture
excellent working conditions
promotion of the development of all people, including those with disabilities

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Guest Relations Ambassador

Job Description

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